Supported languages for Customer Service Insights
The languages shown in the product is based on the language preferences on your computer and your browser settings. This article lists supported languages for Dynamics 365 Customer Service Insights and details on how to update the language preferences. In addition, it explains the language support for case grouping as topics using artificial intelligence.
Languages for Customer Service Insights
|Norwegian (Bokmål)||norsk (bokmål)|
Customer Service Insights will use your language preference to display elements like the menu, dashboard label text, and messages in your preferred language.
Because the dashboard is connected to your data, the following items remain in their original language:
- Your case titles
- Topics generated by AI based on the case titles
- Your environment name
Choose your language settings
Customer Service Insights detects your language based on the language preferences on your computer. The way you access and change these preferences may vary depending on your operating system and browser.
For details about changing languages in Windows 10 and Edge, see Change the display language in Microsoft Windows 10 and Microsoft Edge.
- Open the menu in Chrome and select Settings.
- Select Show advanced settings.
- Under Languages, add your desired language. For additional details, see Change languages in Google Chrome.
- Open the menu for the desired language.
- Select the checkbox Display Google Chrome in this language, then select Move to the top.
- Select the Relaunch button to bring up your preferred language in Chrome.
Language support for case grouping as topics
Customer Service Insights uses natural language understanding and other artificial intelligence technology to discover actionable insights by automatically grouping similar support cases into topics. It comes with natural language understanding models that can understand the text sementics and intent in the following languages:
- Italian (Public Preview)
- Japanese (Public Preview)
- Portuguese (Public Preview)
- Simplified Chinese (Public Preview)
The support for Italian, Japanese, Portuguese and Simplified Chinese is currently in public preview.
Each language model above also has the capability to process English cases, in addition to the other language it’s optimized for. For other languages that are not listed above, Customer Service Insights still tries to group the cases using natural language processing, but without the understanding of text sementics and intent.
The language-specific models enable better language understanding capability for the corresponding languages. When Customer Service Insights refreshes your workspace and processes the case data, it will automatically detect the primary languages used in your cases. If more than 70% of the cases are in languages supported by a specific language model, that model will be used to discover topics from all of your cases; otherwise, a mixed-language model is used. For example, if you have more than 70% of cases detected in English, the English language model will be used to process all of your cases. If more than 70% of your cases are in Spanish, or most in Spanish with some English cases (since all language models have the capability to process English), the Spanish model will be used to process all of your cases.
If you have questions, find issues, or have general inquiries, please refer to our forum.