Administrator Guide for Dynamics 365 for Customer Engagement apps
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Applies to Dynamics 365 for Customer Engagement apps version 9.x (on-premises)
In some documentation we previously referred to Dynamics 365 (online) when we were talking more specifically about Dynamics 365 for Customer Engagement applications (apps). We have changed this in our current documentation so that it’s clear when we are referring to the collection of apps that include Sales, Customer Service, Marketing, Field Service, Project Service Automation, and their related services rather than the whole Dynamics 365 product family of applications and services, which includes Finance and Operations, Talent, Retail, and Business Central. You may still see “Dynamics 365 (online)” in some user interfaces (UI). Those strings refer to Dynamics 365 for Customer Engagement apps.
This content is for Dynamics 365 for Customer Engagement apps version 9.0, or later. For documentation for earlier versions, see Administering Dynamics 365.
Implementers and administrators for Dynamics 365 for Customer Engagement will find the resources and topics provided in this guide to help you manage and configure Customer Engagement applications and services.