Manage licenses

Applies to Dynamics 365 (online), version 9.x
Applies to Dynamics 365 (online), version 8.x

When you purchase a subscription to Dynamics 365 (online), you receive a set of licenses to assign to users. Only licensed users are allowed access to the online service. You must assign a license to every user who will use the service.

A license conflict occurs if your organization has more users than licenses.

Running out of Dynamics 365 (online) licenses?

If you are running out of licenses, you have several options:

  • Add licenses to your subscription and then assign licenses to users.

    For step-by-step instructions for adding licenses to a subscription that is managed through Microsoft Online Services, see Manage licenses.

  • Remove licenses from other users. This disables the user account in Dynamics 365 (online) and frees up the license so that you can re-assign it.

    For step-by-step instructions for removing a license that you manage through Microsoft Online Services, see Manage licenses.

  • Remove a user account by deleting it. This disables the user account in Dynamics 365 (online) and frees up the license so that you can re-assign it.

    Tip

    Delete the user accounts of people who leave your company. This frees up the licenses so that you can re-assign them.

    For step-by-step instructions about deleting a user account that you manage through Microsoft Online Services, see Delete or restore users.

  • If a license conflict occurs because your credit card information has become outdated in Microsoft Online Services, you can renew your subscription by updating the credit card information, for example, by updating the card’s expiration date, or by adding a new credit card.

    For step-by-step instructions for updating credit card information, see Update your credit card information.

Important

Signing out of the Office 365 Admin Center doesn't sign you out of Dynamics 365 (online). You must do that separately.

To cancel your subscription to Dynamics 365 (online) for any reason, call Billing Support at the phone number listed for your country or region here: Billing Support and Phone Numbers.

Note

If you don’t have access to a phone, you may submit your cancellation request as a service request. To enter the service request, sign in to your account, and then, under Support, click or tap Service Requests. In the Problem Description area, fill out the form for a new service request by choosing Cancel subscription.

Important

Save your Dynamics 365 (online) data to a location where you can retrieve it later, if needed.

See also

Important information for CRM Online customers
Manage subscriptions, licenses, and user accounts
Create users and assign Microsoft Dynamics 365 (online) security roles