Microsoft Dynamics 365 (online) requirements

Applies to Dynamics 365 (online), version 9.x
Applies to Dynamics 365 (online), version 8.x

Dynamics 365 (online) gives you the following options to access Dynamics 365 data:

  • Web browser. No need to install anything to run Dynamics 365 (online) from a computer running a supported web browser.

  • Dynamics 365 App for Outlook. An Outlook add-in that provides you with a complete set of Dynamics 365 capabilities right within Office Outlook.

  • Dynamics 365 for phones and Dynamics 365 for tablets. Lightweight applications that let you access Dynamics 365 data on almost any web browser running on a tablet, smartphone, or non-Windows computer.

Web browser requirements

You use a common web browser, such as Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari to view, add, or edit information stored in your organization’s Dynamics 365 (online) database. For more information about the supported web browsers and hardware requirements, see Web application requirements for Microsoft Dynamics 365.

Mobile device requirements

Users can work in Dynamics 365 (online) by using a supported browser on a mobile device, or by using Dynamics 365 for phones. For more information about the mobile experience in Dynamics 365 (online), see Set up Dynamics 365 for phones and Dynamics 365 for tablets.

Microsoft Office requirements

Dynamics 365 leverages the capabilities of on-premises versions of Microsoft Office or Office 365 and integrates with Office Word and Office Excel. For more information about the supported versions of Microsoft Office, see Supported versions of Office.

For full Office 365 feature integration with Dynamics 365 (online) and Dynamics 365 (on-premises), you'll need Office 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Office 365 Enterprise E5. Other Office 365 plans are not supported. For more information on licensing and pricing, see:
- Dynamics 365 pricing
- Dynamics 365 Enterprise Edition Licensing Guide

See also

Get started administering Microsoft Dynamics 365 (online)
Plan for Microsoft Dynamics 365 (online) Deployment and Administration