Office 365 Groups in Dynamics 365 for Customer Engagement apps FAQs

Applies to Dynamics 365 for Customer Engagement apps version 9.x
Applies to Dynamics 365 (online), version 8.x

The following are frequently asked questions and known issues for Office 365 Groups.

Where is the Office 365 Groups data stored?

The Office 365 Groups data is stored in Office 365, not Dynamics 365 for Customer Engagement.

Why can’t I create Office 365 Groups using bulk import?

Office 365 Groups will only be automatically created if your system administrator has turned on auto-create for the record type that you’re attempting to bulk import. In addition, to ensure performance and stability for others, Dynamics 365 for Customer Engagement won’t create groups if you try to import a large number of records at once. We recommend a maximum of 20 records at a time if you need groups to be auto-created. If you import more than this, we can’t guarantee that a group is created. If a group wasn’t created due to a large bulk-import, you can manually create a group by navigating to that record’s groups page.

Why don’t I see all of my group's meetings in Dynamics 365 for Customer Engagement apps?

At this time we’re unable to show meetings that someone from outside of your company has set up and has invited your group to attend. We are working on a solution to this issue, but in the meantime you can use the Open Calendar link to check your group's calendar in Microsoft Outlook on the web (Outlook Online).

Why do I get a RetrieveOfficeSettings: 1 error when I navigate to the Office 365 Groups page?

This is a known issue. Refresh the page and the error message will go away.

Why do I get a (500) Internal Server Error when I navigate to the Office 365 Groups page?

This is a generic error which could have multiple causes. One common case is that the user who is attempting to view the group doesn’t have a valid Office 365 license.

When should we use Office 365 Groups versus Yammer?

Groups are a great way to collaborate across your organization. They’re also integrated with Office 365 products, providing you quick and easy access to all of your conversations, meetings, documents, and OneNote.

We recommend using groups for collaborations that require lots of document sharing and quick access to other Office 365 products.

See also

Collaborate with your colleagues using Office 365 Groups
Blog: Dynamics CRM Online connector for Office 365 Groups
Find more help about Office 365 Groups
Deploy Office 365 Groups