Model your business data

Applies to Dynamics 365 (online), version 9.x

Dynamics 365 Customer Engagement provides a robust and customizable data model that uses entities to define the data tracked in the system. This section describes the out-of-the-box entities that correspond to the areas shown in the web application. These entities are defined by metadata. For more information about how to customize entities, see The Metadata and Data Models in Dynamics 365.

In This Section

Introduction to Entities in Dynamics 365

Introduction to entity attributes in Dynamics 365

Administration and Security Entities

Activity Feeds Entities

Customer Entities (Account, Contact)

Business Management Entities

Sales Entities (Lead, Opportunity, Competitor, Quote, Order, Invoice)

Marketing Entities (Campaign, List)

Service Entities (Contract, Incident, Knowledge Base)

Activity Entities

Email Connector Entities

Goal Management Entities

Product Catalog Entities

Sales Literature Entities

Schedule and Appointment Entities

Social entities

Template Entities

Annotation (Note) Entity

UserQuery (Saved View) Entity

Release history

What's new for developers: Dynamics 365

Start here

Connect to Dynamics 365

The Security Model of Dynamics 365

Extend Dynamics 365

Manage Your Data

Manage your deployment

Sample code directory

Programming Reference