Model your business data
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Dynamics 365 Customer Engagement provides a robust and customizable data model that uses entities to define the data tracked in the system. This section describes the out-of-the-box entities that correspond to the areas shown in the web application. These entities are defined by metadata. For more information about how to customize entities, see The Metadata and Data Models in Dynamics 365.