Write mobile and modern apps

Applies to Dynamics 365 for Customer Engagement apps version 9.x

Dynamics 365 (online) Customer Engagement provides separate clients for phones and tablets which adapt to the customizations and configurations you apply to the system. More information: Dynamics 365 for Phones and Tablets User's Guide.

Organizations can use the mobile development tools and libraries to easily create and deploy mobile apps that offer additional functionality to what is available on Dynamics 365 for Phones and Tablets.

Here are four scenarios where you can create mobile apps that leverage the Microsoft Dynamics CRM platform to provide additional value to the organization:

Opportunity Description
Task specific apps Create rich mobile apps that merge Dynamics 365 data with data from multiple systems, such as ERP, Billing or Help Desk for a very concise mobile experience.
Aggregate multiple systems Create mobile apps with a streamlined user experience which target activities people frequently perform using Dynamics 365.
Self-service enablement Create mobile apps that can be used by your customers and that can feed data back directly to Dynamics 365 to enable scenarios such as event registration or loyalty program apps.
Device specific experiences Create rich mobile apps for Dynamics 365 that leverage the capabilities of modern mobile devices, such as GPS, camera, biometric security, and mobile payments.

Getting started

Walkthrough: Register an app with Azure Active Directory

Resources for getting started with mobile app development:

See Also

Azure Mobile Connector SDK for Dynamics 365 Online
CRM Service Utility for Mobile development

Developer Guide for Dynamics 365 Customer Engagement
Mobile Development Helper Code for Dynamics CRM