Privacy notice for Connected Field Service
By installing Connected Field Service for Dynamics 365, when you provide your Azure subscription information, the required Azure resources (listed below) will be deployed and your Dynamics 365 for Customer Engagement instance will send data (such as commands and registrations) to Azure to enable IoT–enabled scenarios that register devices and then send and receive commands to the registered devices. An administrator can uninstall Connected Field Service to remove the functionality and then navigate to the Azure portal to manage any related Azure services that are no longer needed.
Azure components and services that are involved with Connected Field Service functionality are detailed in the following sections.
Note: For more information about additional Azure service offerings, see the Microsoft Azure Trust Center.
This provides a queue for both inbound and outbound messages (commands) flowing between Dynamics 365 for Customer Engagement and Azure. When an IoT alert is sent to Dynamics 365 for Customer Engagement, or a command is sent from Dynamics 365 for Customer Engagement to the IoT hub, it will be queued here.
This provides an orchestration service that uses a Dynamics 365 for Customer Engagement connector and a Queue connector. Dynamics 365 for Customer Engagement connectors are used to construct entities that are specific to Dynamics 365 for Customer Engagementand Queue connectors are used for polling the queue.
This provides a fully managed, real-time event processing engine that helps to unlock deep insights from data. Stream Analytics makes it easy to set up real-time analytic computations on data streaming from devices, sensors, web sites, social media, applications, infrastructure systems, and more. It is functioning as a funnel to send selective IoT alerts to Dynamics 365 for Customer Engagement.
Connected Field Services uses the IoT Hub to manage the state of registered devices and assets. In addition, the IoT Hub sends commands and notifications to connected devices—and tracks message delivery with acknowledgement receipts. Device messages are sent in a durable way to accommodate intermittently connected devices.
Simulator
This is a test web app to emulate the device that is sending commands or receiving commands from the IoT hub.
Connected Field Service uses SQL Azure to store device heartbeat messages for later use by PowerBI to show the status of devices in Dynamics 365 for Customer Engagement.
Queries that Stream Analytics will use are stored to Azure Blob storage.
Connected Field Service Device Readings uses Azure Time Series Insight to store, process, and query IoT devices measurements from IoT Hub.
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