Define priorities for work orders

Priority records let you prioritize your work orders. You can also assign each priority value a custom color, which will display in the outline of the resource booking time slot on the schedule board. Priority records enable dispatchers to visually distinguish a job's priority while managing the schedule.

1. In Field Service, change to the Settings area.

2. In the Work Orders section, select Priorities.

3. Select New to create a new priority record.

4. Provide a Name, choose a Level of Importance, and a Priority Color.

5. Select Save.