Browser and system requirements

Applies to Dynamics 365 for Customer Engagement apps version 9.x

Dynamics 365 for Marketing is a cloud-based service that does not require special software other than an up-to-date web browser. The system and browser requirements for Dynamics 365 for Marketing are the same as those for Office 365 plans for business, education, and government, as listed in System requirements for Office.

General browser configuration

Regardless of which supported browser you use, you must configure your browser as follows:

  • Allow pop-up windows from Dynamics 365 for Marketing
    You must configure your browser to allow all pop-up windows from your Dynamics 365 domain (see your browser’s documentation for instructions). Most modern web browsers block all pop-up windows by default. Some browsers alert you when they block a pop-up window, (for example by showing an icon in the address bar), but others do not.
  • Allow JavaScript from Dynamics 365 for Marketing
    JavaScript must be enabled for your browser, at least for your Dynamics 365 domain. Most browsers enable JavaScript by default.
  • Allow cookies from Dynamics 365 for Marketing
    Cookies must be enabled for your browser, at least for your Dynamics 365 domain. Most browsers enable cookies by default.

Enable touch for Microsoft Edge browsers

If you are using Microsoft Edge on a touch device, such as a tablet, then you must do the following to enable the touch-based drag-and-drop features:

  1. Run Microsoft Edge.
  2. Type "about:flags" into the address bar and select Enter.
  3. A page of local browser settings opens. Under Standards Preview, set Enable touch events to Always on.
  4. Restart your browser.