Extend customer journeys using custom channels
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Customer journey orchestration in Dynamics 365 for Marketing lets marketers create multi-step, multi-channel marketing campaigns that target a specific segment, deliver marketing email messages, respond to contact interactions, launch Dynamics 365 for Customer Engagement workflows, and more. More information: Use customer journeys to create automated campaigns
Customer journeys are built by dragging and dropping tiles on the designer canvas to build the journey execution flow. Beyond the out-of-the box tiles (channels) provided for customer journeys, partners can create custom channels to extend the marketing capabilities in Dynamics 365 for Marketing. You can create a custom channel, such as text (SMS) or social media, and expose the channel as a “tile” in the journey designer. These custom channels provide similar capabilities as the out-of-the box channels such as sending communication, tracking customer interactions, and adding triggers to branch the paths within customer journey.
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