Email and call customers in Dynamics 365 for phones and tablets
Applies to Dynamics 365 (online), version 8.x
Call or send email to your customers easily from the mobile apps. Tap any phone number in a record to start a call, or on the communication card for a contact, tap the email button to send an email, or the phone button to start a call.
In Dynamics 365 for tablets, tapping the phone button starts a Skype call. In Dynamics 365 for phones, it starts a phone call.
When you’re finished with your call, the app prompts you to enter details about the call. If you’re using a Windows 8 or later tablet, you can enter details while you’re on the call, because Skype snaps to the screen next to the Dynamics 365 for tablets app.