Get started with configuring your agent application

This section provides information on how to perform various tasks in Unified Service Desk to configure your agent application.

Unified Service Desk uses the Dynamics 365 security model to govern access to the entities and configuration data. You can also create configurations in Unified Service Desk to group entities, and assign them to users to ensure that they can access only the entities within the assigned configuration. More information: Security in Unified Service Desk

Reference

Hosted control types and action/event reference

Manage Options for Unified Service Desk

Core concepts for configuring Unified Service Desk

Learn to use Unified Service Desk

Unified Service Desk Configuration Walkthroughs