This section provides information about the features and capabilities of Unified Service Desk for Dynamics 365 that you can use to configure your agent desktop application. We recommend that you read the topics in this section in the order that they appear in the table of contents to make the most of the information in developing your understanding about Unified Service Desk.
After reading these topics, you might want to go through a series of walkthroughs that demonstrate how to progressively build an agent application using various Unified Service Desk features. More information: Unified Service Desk Configuration Walkthroughs
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