slakpiinstance EntityType

Service level agreement (SLA) key performance indicator (KPI) instance that is tracked for an individual case

Entity Set Path
[organization URI]/api/data/v9.0/slakpiinstances
Base Type
Display Name
SLA KPI Instance
Primary Key
Primary Key Attribute
Operations Supported


Properties represent fields of data stored in the entity.Some properties are read-only.

Name Type Details
computedfailuretime Edm.DateTimeOffset

Computed Failure Date and time

Display Name: Computed Failure Time

computedwarningtime Edm.DateTimeOffset

Computed Warning Date and time

Display Name: Computed Warning Time

createdon Edm.DateTimeOffset

For internal use only.

Display Name: Created On

Read Only
description Edm.String

For internal use only.

Display Name: Description

exchangerate Edm.Decimal

For internal use only.

Display Name: Exchange Rate

Read Only
failuretime Edm.DateTimeOffset

Enter the date and time when the service level agreement (SLA) key performance indicator (KPI) will expire.

Display Name: Failure Time

modifiedon Edm.DateTimeOffset

For internal use only.

Display Name: Modified On

Read Only
name Edm.String

Type a descriptive name for the service level agreement (SLA) key performance indicator (KPI) instance.

Display Name: Name

slakpiinstanceid Edm.Guid

Unique identifier of the SLA KPI Instance.

Display Name: SLA KPI InstanceId

status Edm.Int32

Reason for the status of the service level agreement (SLA) key performance indicator (KPI) instance. For example, the SLA KPI could be Noncompliant or Succeeded.

Display Name: Status

Default Options
Value Label
0 In Progress
1 Noncompliant
2 Nearing Noncompliance
3 Paused
4 Succeeded
5 Canceled
succeededon Edm.DateTimeOffset

Shows the date and time when the service level agreement (SLA) key performance indicator (KPI) success criteria was met.

Display Name: Succeeded On

versionnumber Edm.Int64

For internal use only.

Display Name: Version Number

Read Only
warningtime Edm.DateTimeOffset

Enter the date and time when the service level agreement (SLA) key performance indicator (KPI)will go to a warning state.

Display Name: Warning Time

warningtimereached Edm.Int32

Shows information about whether the case has reached its warning time.

Display Name: Warning Time Reached

Default Options
Value Label
0 No
1 Yes

Lookup Properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Retrieve data about lookup properties.

Name Single-valued navigation property Description
_createdby_value createdby

For internal use only.

_createdonbehalfby_value createdonbehalfby

For internal use only.

_modifiedby_value modifiedby

For internal use only.

_modifiedonbehalfby_value modifiedonbehalfby

For internal use only.

_ownerid_value ownerid

Enter the user or team who is assigned to manage the record. This field is updated every time the record is assigned to a different user or team.

_owningbusinessunit_value owningbusinessunit

Owning Business Unit.

_owningteam_value createdby


_owninguser_value createdby

Owning User.

_regarding_value regarding_contactregarding_accountregarding_activitypointerregarding_leadregardingregarding_invoiceregarding_opportunityregarding_quoteregarding_salesorder

Unique identifier of the record that this service level agreement (SLA) key performance indicator (KPI) instance is associated with.

_transactioncurrencyid_value transactioncurrencyid

Choose the local currency for the record to make sure budgets are reported in the correct currency.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
createdby systemuser lk_slakpiinstancebase_createdby
createdonbehalfby systemuser lk_slakpiinstancebase_createdonbehalfby
modifiedby systemuser lk_slakpiinstancebase_modifiedby
modifiedonbehalfby systemuser lk_slakpiinstancebase_modifiedonbehalfby
ownerid principal slakpiinstance_owner
owningbusinessunit businessunit business_unit_slakpiinstance
regarding incident slakpiinstance_incident
regarding_account account slakpiinstance_account
regarding_activitypointer activitypointer slakpiinstance_activitypointer
regarding_appointment appointment slakpiinstance_appointment
regarding_contact contact slakpiinstance_contact
regarding_email email slakpiinstance_email
regarding_fax fax slakpiinstance_fax
regarding_invoice invoice slakpiinstance_invoice
regarding_lead lead slakpiinstance_lead
regarding_letter letter slakpiinstance_letter
regarding_opportunity opportunity slakpiinstance_opportunity
regarding_phonecall phonecall slakpiinstance_phonecall
regarding_quote quote slakpiinstance_quote
regarding_salesorder salesorder slakpiinstance_salesorder
regarding_serviceappointment serviceappointment slakpiinstance_serviceappointment
regarding_socialactivity socialactivity slakpiinstance_socialactivity
regarding_task task slakpiinstance_task
transactioncurrencyid transactioncurrency TransactionCurrency_slakpiinstance

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
msdyn_slakpiinstance_msdyn_workorder_arrival_timekpi msdyn_workorder msdyn_workorderarrivaltimekpiid
msdyn_slakpiinstance_msdyn_workorder_resolutionkpiid msdyn_workorder msdyn_workorderresolutionkpiid
slakpiinstance_incident_firstresponsebykpi incident firstresponsebykpiid
slakpiinstance_incident_resolvebykpi incident resolvebykpiid
SLAKPIInstance_SyncErrors syncerror regardingobjectid_slakpiinstance_syncerror


The following operations can be used with the slakpiinstance entity type.

Name Binding
GrantAccess Not Bound
ModifyAccess Not Bound
RetrievePrincipalAccess Not Bound
RetrieveSharedPrincipalsAndAccess Not Bound
RevokeAccess Not Bound


The following solutions include the slakpiinstance entity type.

Name Description
Field Service Microsoft Dynamics 365 for Field Service allows organizations of any size to deliver intelligent, world class field service, managing all aspects of the end-to-end field service management cycle. Features include scheduling, mobile, asset management, inventory control, customer notifications, and resource utilization controls that help maximize efficiency and minimize costs.
Service Dynamics 365 workload for service.
Service Level Agreement (SLA) Dynamics 365 workload for service level agreements.
System Solution Internal CRM System Solution

See also