Data subject request (DSR) handling

A data subject request (DSR) is an inquiry from an individual to see or delete the personal data that your organization stores, processes, and transmits. To view, create, or delete DSRs, in your web browser, take the base organization URL and append the following path and query:

/main.aspx?pagetype=entitylist&etn=msdynmkt_gdprrequest

The full, appended URL looks like this: https://example.crm10.dynamics.com/main.aspx?pagetype=entitylist&etn=msdynmkt_gdprrequest

Once you enter the URL in your browser, you'll see a screen with all the DSRs submitted:

Two types of DSRs are supported:

• Export
• Delete

To create a new DSR, select the New button, fill in the Name, Request type, and Input. Input should contain the end user identifier that will be used for querying the data for export or deletion, such as an email address or phone number. Once all the required fields are filled out, create the request by selecting the Save button.

Field Progress is updated by the system and starts in InProgress state. Once the required DSR operation has been completed, the value will be changed to Completed.

The Data field is only relevant for Export requests. Once the request is completed, it contains a file with all the data associated with the end user identifier from the input, such as interactions or saved email copies.

These requests work only on internal data that aren't directly accessible from Dataverse. To completely fulfill the end user's request, don’t forget to delete/export all the associated Dataverse rows, such as contact, lead, account, consent, and previous DSRs from that user, data from customizations, or data from other applications such as Sales and Service.