Microsoft Dynamics 365 Customer Engagement (on-premises) system requirements and required technologies
This Customer Engagement (on-premises) version requires the following software:
Microsoft Windows Server. More information: Windows Server operating system
A Microsoft Windows Server Active Directory infrastructure. More information: Active Directory modes
An Internet Information Services (IIS) website. More information: Internet Information Services (IIS)
Claims-based security token service (required for Internet-facing deployments). More information: Accessing Microsoft Dynamics 365 Customer Engagement (on-premises) from the internet - Claims-based authentication and IFD requirements
SQL Server. More information: SQL Server editions
SQL Server Reporting Services. More information: Microsoft Dynamics 365 Customer Engagement (on-premises) reporting requirements
Microsoft Exchange Server or access to a POP3-compliant email server (required for email tracking)
SharePoint Server (required for document management)
Supported device, Dynamics 365 for Customer Engagement app, or web browser, such as later versions of Internet Explorer or the latest versions of Apple Safari, Google Chrome, and Mozilla Firefox
Microsoft Office for Dynamics 365 for Outlook and other Office integration features
For detailed hardware and software requirements or specific product versions and service pack levels that are supported for this version, see the topics in this section.
For hardware and software requirements of earlier versions, see the following topics.
Typically, Dynamics 365 for Customer Engagement applications support the latest version and service pack (SP) for all required components, such as Windows Server, SQL Server, and Microsoft Office. However, to fully support the latest version of a required component, you should apply the latest update for Dynamics 365 for Customer Engagement.
The optional and dependent products listed here that have reached their mainstream support end date might only receive full support with the Dynamics 365 application. Updates may not be made available if Microsoft determines the issue is caused by the expired product. For more information about product lifecycles, see Select a Product for Lifecycle Information.
Before you install Dynamics 365 for Customer Engagement, review the topics in this section, which provide detailed information about the products and technologies that are required or optional and supported configurations.
Microsoft Dynamics 365 Server hardware requirements
Software requirements for Microsoft Dynamics 365 Server Supported web browsers and mobile devices
Planning Your Deployment of Microsoft Dynamics 365 Customer Engagement (on-premises) Dynamics 365 for Outlook Administrator Guide