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Uninstall, change, or repair Dynamics 365 Server

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To perform Dynamics 365 Server maintenance, select from the following options that are available. Before selecting an option, you must start Programs and Features in Control Panel.

  1. Log on to the computer where the Dynamics 365 Server application is installed. Then, start Programs and Features in Control Panel.

  2. Select from the following options.

    • Uninstall. Selecting this option will remove Dynamics 365 Server from the computer. To do this, right-click Microsoft Dynamics 365 Server, select Uninstall/Change, select Uninstall to remove Dynamics 365 Server, and then select Uninstall. Follow the instructions that are on the screen.

      Important

      The Dynamics 365 Customer Engagement (on-premises) uninstall process does not remove some components, such as the SQL Server databases, Active Directory groups, or the Dynamics 365 Customer Engagement (on-premises) website (when the website is not created by Microsoft Dynamics 365 Server Setup). Those components must be removed manually. Additionally, some components installed during Microsoft Dynamics 365 Server Setup are not removed during an uninstall. More information:Components not removed during a Microsoft Dynamics 365 Server uninstall

    • Configure. To add or remove one or more Dynamics 365 Customer Engagement (on-premises) server roles, right-click Microsoft Dynamics 365 Server, select Uninstall/Change, select Configure, and then select Next. Follow the instructions that are on the screen to select or clear one or more server roles. More information:Microsoft Dynamics 365 Server roles

    • Repair. To repair a Dynamics 365 Server installation, right-click Microsoft Dynamics 365 Server, select Uninstall/Change, select Repair, and then select Next. Follow the instructions that are on the screen.

      Note

      Repairing a Dynamics 365 Server installation reinstalls the program files. It has no effect on the databases. To recover from Dynamics 365 Customer Engagement (on-premises) database problems, you must restore the MSCRM_CONFIG and OrganizationName_MSCRM databases. For information about database backup and failure recovery, see Backing up SQL Server, including Reporting Services.

Components not removed during a Microsoft Dynamics 365 Server uninstall

The following system components, although installed during Microsoft Dynamics 365 Server Setup, aren’t removed when you uninstall Dynamics 365 Server.

Windows role services:

  • Web Server Role Services

    • Static Content

    • Default Document

    • Directory Browsing

    • HTTP Errors

    • ASP.NET

    • Microsoft .NET Framework Extensibility

    • ISAPI Extensions

    • ISAPI Filters

    • HTTP Logging

    • Request Monitor

    • Windows Authentication

    • Request Filtering

    • Static Content Compression

    • Dynamic Content Compression

    • IIS Management Console

    • IIS Metabase Compatibility

  • File services role services:

    • Windows Search

  • Windows features:

    • Microsoft .NET Framework

    • HTTP Activation

    • Windows PowerShell

    • Windows Process Activation

See Also

Microsoft Dynamics 365 Uninstall, Repair, and Change Instructions
Uninstall or repair Microsoft Dynamics 365 Reporting Extensions