Enable users to receive workflow-related email messages

Important

Customers using Human Resources, the functionality noted in this article is currently available in both the stand-alone Dynamics 365 Human Resources and the merged Finance infrastructure. Navigation might be different than noted while we make updates. If you need to find a specific page, you can use Search.

You can configure the system to send email messages to users when workflow-related events occur. For example, email messages can be sent to users when documents are assigned to them for approval. The demo data company used to create this procedure is USMF.

1. Go to Navigation pane > Modules > System administration > Users > Users.
2. In the list, find and select the desired record.
3. On the Action pane, click User options.
4. Click the Workflow tab. Make sure that the Notifications section is expanded. In the Notifications section, you can specify how you want the user to be notified about workflow-related events.
5. In the Line-item workflow notification type field, select an option.
   • Grouped – Notifications for line items are grouped into a single email message.
   • Individual – An email message is sent for each line item.
   • If you want the user to receive notifications in the client, select the Send notifications in email check box.
6. Click Save.
7. Close the page.

Note

The workflow email templates will be sourced from either system email templates or organization email templates depending on whether the workflow is a system-level (not company specific) or organization-level (company specific) workflow.