Voucher isn't generated

If a voucher should be generated, but the Voucher transactions page doesn't show any vouchers, follow the steps in the following sections as required to troubleshoot this issue.

Voucher transactions page that has no vouchers

Check the tax applicability

  1. Go to Tax > Periodic tasks > Subledger journal entries not yet transferred.

  2. If there is a journal record, select it, and then select Transfer now.

    Transfer now button on the Subledger journal entries not yet transferred page

  3. Open the Voucher transactions page again to see whether the voucher was generated.

Determine whether customization exists

If you've completed the steps in the previous section but have found no issue, determine whether customization exists. If no customization exists, create a Microsoft service request for further support.