Microsoft Dynamics 365 training

If you’re ready to learn how Dynamics 365 can help your business, you’re in the right place. We provide many training opportunities to help you get started quickly, whether you're interested in product exploration or deep training and certification.

Choose the right training opportunity for you, based on your affiliation with Microsoft.

Anyone

We have two platforms that anyone can get to for courses about our products: Microsoft Virtual academy for learning by yourself, and OpenEdx, for MOOCs (massive open online courses) that you can participate in with others.

Microsoft Virtual academy

Visit Microsoft Virtual Academy for short introductory eLearning courses about our major products. You don't need to log in to learn, but if you want to track your progress, you'll need to register and sign in with a Microsoft account.

Microsoft Virtual Academy

OpenEdx

OpenEdx is the MOOC platform that Microsoft Learning has adopted.

Managing Customer Engagement with Microsoft Dynamics 365 is available until June 2018, and is being offered free of charge. You just need to register to get started!

Designed to drive awareness, build introductory knowledge, and spark career interest in Dynamics 365, this course is appropriate for first-time Dynamics 365 users, young professionals, and students.

Highlighting how to use Dynamics 365 customer engagement applications, this course offers registered users the opportunity to build customer engagement skills through videos, scenarios, customer success stories, and hands-on course activities.

Managing Customer Engagement with Microsoft Dynamics 365

Dynamics 365 customers

We provide eLearning and certification preparation guides for Dynamics 365 customers, as well as downloads of some older instructor-led training materials.

eLearning

Customers who have a service plan can access deeper Dynamics 365 eLearning through the Imagine Academy site, which you sign into through CustomerSource. To get started, click the Get Trained with eLearning tile on CustomerSource, the primary Dynamics-specific location for downloads, announcements, and resources.

To get authenticated access to CustomerSource, see Need Access to CustomerSource?

Certifications

There are three Dynamics 365 certifications: MCSA: Microsoft Dynamics 365, MCSA: Microsoft Dynamics 365 for Operations, and MCSE: Business applications. For more information about each certification, and to find certification preparation guides, see Dynamics 365 Certifications. No login is required for this site.

Instructor-led student training manuals

We have a few older Dynamics training manuals available for download from CustomerSource.

Note

You must be signed in to download materials.

On the Products menu, select a product, and then click Learning > Student Training Materials.

Dynamics 365 partners

We provide eLearning, videos, level 300 in-person course offerings, and certification preparation guides for Dynamics 365 partners, as well as downloads of some older offerings.

eLearning and instructor-led courses

The primary access point for learning for Dynamics 365 partners is the Dynamics Learning Portal. The Dynamics Learning Portal provides resources such as PowerPoint decks, video scripts, videos, practices, and test-your-knowledge questions. You can also sign up for level 300 in-person course offerings.

Certification

Certification preparation resources for partners are available from the Dynamics Learning Portal at https://mbspartner.microsoft.com/D365E/ExamPreparationGuides.

Instructor-led training manuals

We have a few older Dynamics training manuals available for download from PartnerSource.

On the Readiness & Training menu, click Instructor Training Materials or Student Training Materials.

Microsoft Dynamics Academic Alliance (DynAA)

Educational institutions may access academic curriculum through the Dynamics Learning Portal or through CustomerSource. For more information, see Academic Alliance Curriculum

Frequently asked questions

How do I get a CustomerSource login?

To get authenticated access to CustomerSource, see Need Access to CustomerSource?