Take a photo and save it to a Dynamics 365 Field Service booking

In this article, we'll take a look at how Dynamics 365 Remote Assist users can take a photo in their HoloLens and save it to OneDrive or a Field Service booking.

Take a photo

You can take a snapshot of your mixed reality annotations during a call if your admin has turned on Microsoft 365 and enabled OneDrive. For example, you can use a snapshot to document the quality of the assets you’re inspecting. If your network connectivity is poor, send a snapshot to your remote collaborators so that they can clearly see an intricate part of the machine or a machine tag with small characters.

To take a photo, go to the chat and then select the Camera icon (or say "Remote Assist, Camera"), and then air tap (or say "Snap") to take the photo.

Screenshot take photos option in the chat.

Save a photo to OneDrive or an open Dynamics 365 Field Service booking

Screenshot of the HoloLens field of view, showing an image with the option to save to OneDrive or save to booking.

Photos are saved differently depending on whether or not the Dynamics 365 Remote Assist call is associated with a Dynamics 365 Field Service booking.

  • If the call is associated with a booking, after you take the photo, you'll see an option to save it to OneDrive or to the booking. (A call is associated with a booking if, from the Recent Contacts page, you selected a booking.)
  • If a Dynamics 365 Remote Assist call is not associated with a booking, your photo will automatically be saved in OneDrive.

A link to the photo is sent via text chat. All call participants can access the link via Teams chat during and after the call.