System requirements, limits, and configuration values for App for Outlook

This topic contains requirements, limits, and configuration values for Dynamics 365 App for Outlook

[!IMPORTANT] Following the end of support for Internet Explorer 11, Dynamics 365 App for Outlook will not work on versions of Microsoft Outlook that uses IE WebView, when Internet Explorer 11 is removed from the operating system.

Email

Server/client type Supported version
Email Server
  • Exchange Server 2013 CU 14 or greater

  • Exchange Server 2016

  • Exchange Server 2019

  • Exchange Online
Email Client
  • Outlook 2019

  • Outlook 2016 (MSI) version 16.0.4266.1001 or higher (on Windows 8.1 (with extended support) or higher client OS with Internet Explorer 11 installed)

  • Outlook 2016 (C2R) version 16.0.9330.2073 or higher (on Windows 8.1 (with extended support) or higher client OS with Internet Explorer 11 installed)

  • Outlook 2013 (MSI) version 15.0.5023.1000 or higher (on Windows 8.1 (with extended support) or higher client OS with Internet Explorer 11 installed)

  • Outlook for MAC

  • Outlook for iOS (with Exchange Online, on Apple iPhone 6S or higher, running iOS version 8 or higher)

  • Outlook for Android (with Exchange Online, on Android phones running Android 4.4,5.0,6.0, or 7.0)
Note Support for 2013 versions of Microsoft 365 ProPlus ended February 28, 2017
Browser (Outlook Web Access)
  • Microsoft Edge (with Exchange on premise 2016 or higher and Exchange Online)

  • Internet Explorer 11 (with Exchange on premise 2016 or higher and Exchange Online)

  • Google Chrome (Compose mode supported with Exchange on premise 2016 or higher and Exchange Online)

  • Mozilla Firefox (Compose mode supported with Exchange on premise 2016 or higher and Exchange Online)

  • Note

    Support for 2013 versions of Office 365 ProPlus ended on February 28, 2017. More information: See here.

    Supported configurations with Microsoft Exchange

    As of the December 2016 Update for Dynamics 365 (online and on-premises) you can use the app with any combination of Customer Engagement or Dynamics 365 for Customer Engagement (on-premises) and Exchange Online or Exchange Server (on-premises), including hybrid configurations. This means you can use Dynamics 365 App for Outlook in any of the following configurations:

    App Microsoft Exchange configuration
    Customer Engagement Exchange Online
    Customer Engagement Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater
    Dynamics 365 for Customer Engagement (on-premises) Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater
    Dynamics 365 for Customer Engagement (on-premises) Exchange Online

    Feature support per client

    Email client Received email
    (view information and track)
    Compose email
    (view information, track,
    and add templates,
    knowledge base articles,
    and sales literature)
    Appointments and meetings
    (view information and track)
    Contacts
    (view information and track)
    Outlook 2016 (desktop client) O and M O and M1 O and M1 O3 and M2
    Outlook 2013 (desktop client) O and M O and M1 O and M1
    Outlook for Mac (desktop client) O and M
    Outlook on the web (OWA)4 O and M O and M1 O and M1
    Mobile Outlook app5 O

    (O)Online: Dynamics 365 for Customer Engagement, Exchange Online with both in the same tenant (Multi-tenant configuration of Dynamics 365 for Customer Engagement and Exchange Online being in different tenants is not supported)
    (M)Mixed: Dynamics 365 for Customer Engagement, Exchange Server 2013/2016

    (1) Tracking email and tracking appointments in compose mode requires Exchange Server 2013 CU14 (not supported in OWA) or Exchange Server 2016.

    (2) Tracking contacts is supported only on Exchange Server 2016 CU3 and Outlook 2016 16.0.6741.1000 C2R version or later. Or, Outlook 2016 MSI version 16.0.4444.1000 or higher with the following KBs installed. For more information, see these KB articles:

    (3) Supported only on Outlook 2016 16.0.7426.1049 or later.

    (4) Not supported on mobile Outlook Web Access.

    (5) Supported on iPhones 6S or higher, with iOS 8 or higher.

    Supported browsers for Outlook on the web

    You can use Dynamics 365 App for Outlook with Outlook on the web on the following browsers:

    • Internet Explorer 11, or Microsoft Edge

      The following configuration is supported:

      • Protected Mode is enabled for Internet security zone. To enable Protected Mode: in IE 11, go to Tools > Internet options > Security tab > Internet.

      • Protected Mode is enabled for Local intranet security zone. To enable Protected Mode: in IE 11, go to Tools > Internet options > Security tab > Local intranet.

      • Your Dynamics 365 apps URL is in the Local intranet security zone list of trusted websites. In IE 11, go to Tools > Internet options > Security tab > Local intranet > Sites > Advanced.

    • Google Chrome (latest version) on Windows

    • Firefox (latest version) on Window

    • Apple Safari (version 9 or version 10) on Mac or on OSX

    Supported servers

    The server requirements for using Office Add-ins are Exchange Server 2013, Exchange Server 2016, or Exchange Online.

    Supported languages

    Dynamics 365 App for Outlook supports the following languages:

    Bulgarian (Bulgaria) - 1026 Hebrew - 1037 Portuguese (Brazil) - 1046
    Chinese (People's Republic of China) - 2052 Hindi (India) - 1081 Portuguese (Portugal) - 2070
    Chinese (Taiwan) - 1028 Hungarian - 1038 Romanian - 1048
    Croatian (Croatia) - 1050 Indonesian - 1057 Russian - 1049
    Czech (Czech Republic) - 1029 Italian - 1040 Serbian - 2074
    Danish - 1030 Japanese - 1041 Slovak - 1051
    Dutch - 1043 Kazakh - 1087 Slovenian - 1060
    English - 1033 Korean - 1042 Spanish - 3082
    Estonian - 1061 Latvian - 1062 Swedish - 1053
    Finnish - 1035 Lithuanian - 1063 Thai - 1054
    French - 1036 Malaysian - 1086 Turkish - 1055
    German - 1031 Norwegian - 1044 Ukrainian - 1058
    Greek - 1032 Polish - 1045 Vietnamese - 1066

    Synchronization and tracking

    The Dynamics 365 App for Outlook tracks and synchronizes your mail and calendar data between Outlook (Exchange) and Dynamics 365 apps. Server-side synchronization is an asynchronous service that runs in the background approximately every 15 minutes to synchronize items between Exchange and Dynamics 365 apps. In most scenarios, the Outlook item is immediately created in Dynamics 365 apps. However, in some cases, server-side synchronization service is used to promote the item to Dynamics 365 apps and keep it synchronized, which may take up to 15 minutes. The below table provides a brief explainer of the behavior.

    In most cases items are immediately tracked, aside from when an email is in compose mode and recurring appointments.

    Note

    Server-side synchronization is used to promote emails when Microsoft Outlook includes images in email signatures as attachments.

    If the Dynamics 365 App for Outlook uses Server-side synchronization to track an item to Dynamics 365 apps, the track status of the item will be “Pending”.

    Outlook app Server-side synchronization.

    Note

    For manually tracked items, App for Outlook only synchronizes pre-definded fields between Outlook (Exchange) and Dynamics 365 apps. Any Field level synchronization settings will have no effect while tracking the items manually from App for Outlook.

    Things to know

    • The latest release of Dynamics 365 App for Outlook works with customer engagement apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), Dynamics 365 Customer Engagement (on-premises), version 9, and Microsoft Dataverse.
    • App for Outlook uses Microsoft Edge browser when you are using Windows 10 (version 1903 or later) OS and Outlook Click-2-Run client that’s updated to the current channel, Monthly Enterprise channel, or Semi-annual Enterprise channel (16.0.13127.20508 or later). For other combination of Windows and Outlook, App for Outlook uses Microsoft Internet Explorer browser.
    • Multi-factor authentication with Dynamics 365 App for Outlook and Server Side Synchronization is supported only in an online-only configuration. It is not a supported scenario for Dynamics 365 Customer Engagement (on-premises) or Microsoft Exchange on-premises.
    • Dynamics 365 App for Outlook is not supported on Microsoft 365 shared mailbox.
    • Dynamics 365 App for Outlook is not supported in configurations that have Dynamics 365 apps and Microsoft 365 (Exchange Online) in different tenants.
    • Windows 7 had reached end of life and is no longer a supported client OS for Dynamics 365 App for Outlook.