Cancel service orders

You can cancel a service order or service order line from the service order itself, or you can cancel multiple service orders by running a periodic job.

Note

Service orders cannot be canceled if the stage of the service order does not allow cancellation, if the service order has item requirements, or if the service order has already been posted.

Cancel a service order in the Service orders form

1. Go to Service management > Service orders > Service orders.
2. Select the service order.
3. On the Action Pane, select Cancel order.

Cancel a service order line

1. Go to Service management > Service orders > Service orders.
2. Open the service order that contains the line you want to cancel.
3. Select the service order line that you want to cancel.
4. Select Cancel order line to change the status of the line to Canceled.

Tip

To reverse the cancellation of a service order line and change the status back to Created, select Revoke cancel.

Cancel multiple service orders

1. Go to Service management > Perform periodic tasks > Service orders > Cancel service orders.
2. Select the Select button.
3. In the Inquiry form, in the Criteria column, select the service orders that you want to cancel.
4. Select OK to close the Inquiry form.
5. Set Show Infolog to Yes generate an Action center message that lists the canceled service orders.
6. Set Revoke cancel to Yes if you want to reverse the Canceled status of a service order.
7. Select OK.

The selected service orders are either canceled or their progress status of Canceled has been reversed to In process.

Note

If you select the Revoke cancel check box, service orders with a progress status of Canceled are reversed and service orders with a progress status of In process are not canceled.