Fulfill service agreements overview

This article provides an overview of the tasks to fulfill service agreements. The article also lists the forms that are associated with each business process component and discusses the tasks that are associated with each business process component.

Forms for the Fulfill service contracts business process components

The following table lists the forms that support the Fulfill service contracts business process components. The table entries are organized first by task, and then alphabetically by the name of the form.

Note

To open some of the forms in the following table, you must enter information or parameter settings.

Business process component task	Form name	Usage
Develop and establish agreement	Service agreements	Create and maintain service agreements.
	Subscription	Create and maintain service subscriptions.
Monitor and implement agreement	Change service stage	Select the next stage in the workflow for a service order.
	Service orders	Create and maintain service orders.
Update and evaluate contract	Cancel service level agreement	Cancel the service level agreement on a service order.
	Cancel service orders	Cancel service orders, or reverse the Canceled status of service orders.
	Index subscription	Update the base prices and indexes for subscriptions.