Get notified about service updates through Lifecycle Services (LCS)

This topic explains how you can stay up to date about service updates from Microsoft.

Microsoft uses service updates to update your configured sandbox and production environments to the latest released version. Microsoft notifies you about upcoming updates to your environments via email and through notifications in Microsoft Dynamics Lifecycle Services (LCS).

Here are the different types of notifications that you will receive:

  • Notification that is sent five days before the update: Microsoft notifies you five days before it updates your environment. After you've configured your update cadence, you will receive notifications about upcoming updates five days before they occur. These notifications take three forms:

    • Email notification: Project owners, environment managers, and users who are listed as additional stakeholders for an environment are notified by email about the upcoming update.
    • Notification bar on the environment details page: A notification that appears on the environment details page in LCS informs the customer about the upcoming update.
    • Upcoming update reflects the update: On the environment details page in LCS, select Maintain > Upcoming Update to open a dialog box that contains details about the upcoming update.
  • Notification that is sent one hour before the update: One hour before the start of the downtime window, users in Microsoft Dynamics 365 for Finance and Operations receive a notification. This notification asks users to save their work, because the environment will be taken down for an update.

  • Notification that is sent when the update is completed: After Microsoft has finished updating your configured environment, it notifies you by email about the outcome of the update. This email is always sent, regardless of whether the update was successfully applied. It's sent to project owners, environment managers, and users who are listed as the additional stakeholders for the environment. If Microsoft can't start the update for some reason, the email includes a reason to explain why the update wasn't started.

After you receive a notification, if you can't proceed with the update for some reason, you can pause it. For more information about how to pause updates to configured sandbox and production environments, see Pause service updates through Lifecycle Services (LCS).

For more information about One Version and Microsoft-managed service updates, see One Version service updates FAQ.