End of mainstream support for Microsoft Dynamics AX 2009, Dynamics AX 2012, and Dynamics AX 2012 R2

Mainstream support for Dynamics AX 2009 Service Pack 1 (SP1), Dynamics AX 2012, and Dynamics AX 2012 R2 ends on October 9, 2018. After that date, only security hotfixes will continue to be provided for these three versions through the extended support period that continues until October 12, 2021. For more information, see support.microsoft.com.

Mainstream support for Dynamics AX 2012 R3 continues through October 12, 2021. Microsoft will continue making security hotfixes, non-security hotfixes, and regulatory updates for Dynamics AX 2012 R3 throughout that mainstream support period. The source code for these non-binary, non-security hotfixes and regulatory updates will continue to be available for customers, and their partners, active on the Enhancement Plan or Software Assurance.

Dynamics AX 2009 SP1, Dynamics AX 2012, and Dynamics AX 2012 R2 customers can selectively integrate those changes as required. Customers and partners can get the source code from packages attached to relevant Dynamics AX 2012 R3 KB articles published on Lifecycle Services (LCS) and discoverable through Issue Search.

Customers are advised to upgrade to the latest version of Dynamics 365 for Finance and Operations:

  • Dynamics AX 2009 Service Pack 1 customers should use the migration tool that is available.

  • Dynamics AX 2012 and Dynamics AX 2012 R2 customers should upgrade to Dynamics 365 for Finance and Operations through Dynamics AX 2012 R3 using the upgrade tool that is available. Additional upgrade information is available in the Upgrade from AX 2012 to Finance and Operations topic.

Frequently asked questions

When does the mainstream support for Dynamics AX 2009 Service Pack 1, Dynamics AX 2012, and Dynamics AX 2012 R2 end?

Mainstream support ends on October 9, 2018.

Was the information of the end date of the mainstream support for Dynamics AX 2009 Service Pack 1, Dynamics AX 2012, and Dynamics AX 2012 R2 available before?

Yes, it was always publicly available on the Microsoft Support Lifecycle site at support.microsoft.com.

Can customers on Premier Extended Hotfix Support or on Unified Support Advanced and Performance Levels get a non-security hotfix or regulatory update?

No. Neither non-security hotfixes nor regulatory updates will be available for Dynamics AX 2009 SP1, Dynamics AX 2012, or Dynamics AX 2012 R2 during the Extended Support phase of the product lifecycle. 

While the ability to request a non-security hotfix for select products is included with Unified Support Advanced and Performance Levels, Microsoft has determined that non-security hotfixes cannot be provided with a commercially reasonable effort for these products. As a result, no requests for non-security hotfixes or regulatory updates will be accepted. However, Microsoft will continue making security hotfixes, non-security hotfixes, and regulatory updates for Dynamics AX 2012 R3 throughout that mainstream support period. The source code for these non-binary, non-security hotfixes and regulatory updates will continue to be available for customers, and their partners, active on the Enhancement Plan or Software Assurance. Dynamics AX 2009 SP1, Dynamics AX 2012, and Dynamics AX 2012 R2 customers can selectively integrate those changes as required. Customers and partners can get the source code from packages attached to relevant Dynamics AX 2012 R3 KB articles published on LCS and discoverable through LCS Issue Search.

I knew about the regulatory change before October 9, 2018, but it has the law enforcement date after October 9, 2018. Will I still get a regulatory update for Dynamics AX 2009 Service Pack 1, Dynamics AX 2012, and Dynamics AX 2012 R2?

No, we will only provide regulatory updates for Dynamics AX 2009 Service Pack 1, Dynamics AX 2012, and Dynamics AX 2012 R2 for regulatory changes with the law enforcement dates on or earlier than October 9, 2018.

A customer or partner can already download a fix through LCS and inspect the code by installing it into a test Dynamics AX 2012 R3 environment. Is there any difference with the approach that you have proposed?

No, there is no difference.

What happens if a new bug is found by a customer in Dynamics AX 2009 Service Pack 1, Dynamics AX 2012, or Dynamics AX 2012 R2?

The bug must be reproducible in Dynamics AX 2012 R3. If it is reproducible and accepted, then a hotfix will be provided for Dynamics AX 2012 R3 and the customers can elect to integrate this hotfix in their version themselves, or work with their partners to integrate the changes.

How are binary hotfixes handled for Dynamics AX 2009 Service Pack 1, Dynamics AX 2012, and Dynamics AX 2012 R2?

If a hotfix is needed for a part of the system where Microsoft does not provide the source code and it is not a security bug, the hotfix will not be provided.