This article explains how to create reimbursement transactions for a group of customers. If a customer has a credit balance, you can reimburse the customer for the amount of the balance.
The following table shows the prerequisites that must be in place before you start.
|Specify the minimum reimbursement amount for the legal entity.||On the Accounts receivable parameters page, in the General area, in the Minimum reimbursement field, enter the minimum amount that can be reimbursed for customer overpayments.|
|Optional: Add a vendor account to each customer that can be reimbursed.||On the Customers page, on the Miscellaneous details FastTab, in the Vendor account field, select the vendor account for the customer.|
When you create reimbursement transactions, a vendor invoice is created for the amount of the credit balance. The reimbursement process removes the credit balance for the customer account and creates a balance due for the vendor account that corresponds to the customer.
In Accounts receivable, run the Reimbursement process.
Follow one of these steps:
- To reimburse specific customer accounts, click Select, and specify the customer accounts in the query.
- To reimburse all customer accounts, click OK.
The credit amounts are transferred to the vendor accounts of the customers and are processed as ordinary payments. If a customer doesn't have a vendor account, a one-time vendor account is automatically created for the customer.
To view the reimbursement transactions that were created, use the Reimbursement page.
In Accounts payable, create a payment for the vendor invoices that were created by the reimbursement process.