Define channel-specific discounts
This topic applies to Dynamics 365 for Retail and Dynamics 365 for Finance and Operations.
Retailers often set different discounts in different channels. This topic reviews the concepts you need to know to create a discount for a specific channel.
Retailers often offer different discounts in different channels. This is may be done to address local market conditions or to deal with competing retailers.
Microsoft Dynamics 365 for Retail uses price groups to define channel-specific discounts. Price groups can be assigned to one or more of the following entities: channels, catalogs, affiliations, and loyalty programs. This article discusses channels, but the same concepts apply to catalog discounts, affiliations discounts, and loyalty discounts.
The diagram above illustrates the relationship between entities that may be on a transaction (channel, catalog, affiliation, customer, loyalty card) and the various discount types that can be configured. All transactions occur in a channel, so the channel is guaranteed to be present on a transaction. The remaining entities are optional. On each master data pages there is a link to a related price groups page where you can view and add price groups as needed. A price group is used to relate four different types of entities to discounts, price adjustments, and trade agreements. We recommend that you plan a strategy for how you will name your price groups to keep them organized. One option would be to use a letter or number prefix or suffix to distinguish between the different types. For example, 1-xxxxx for channel price groups and 2-xxxxx for catalog price groups. There are four inquiry pages that focus on each of the retail entities that can have discounts associated to them.
- Retail channel price groups - This page shows a list of channels and discounts linked together for each price group.
- Catalog price groups - This page shows a list of catalogs and discounts linked together for each price group.
- Loyalty price groups - This page shows a list of loyalty programs and discounts linked together for each price group.
- Affiliation price groups - This page shows a list of affiliations and discounts linked together for each price group.
Example channel discount set up
The following example illustrates the tasks involved in setting up a channel discount.
- For this example, you have a channel called Houston, and you're going to create a new discount called Back-to-School.
- Because the pricing and discount strategy includes the possibility of channel discounts, you always create a channel-specific price group when you create a channel.
- You have the price group Houston-PG and it is assigned to the Houston channel.
- After you create the new Back-to-School discount, you need to click Price groups on the top of the Discount page. The Discount price groups page will open. Next, click New and select the Houston-PG price group.
- Now you can enable the discount and push it to the channel.