Return items across multiple customer orders and invoices


This topic applies to Dynamics 365 for Retail and Dynamics 365 for Finance and Operations.

In Dynamics 365 for Finance and Operations version 10.0, returns can be made across multiple orders and invoices, whereas in releases prior to 10.0, returns could only be processed by a single invoice at a time.

Configure Retail to support returns across multiple customer order and invoices

  1. Go to Retail parameters > Customer orders.
  2. Turn on the Enable returns for multiple orders parameter.

Process returns

After the parameter is turned on and the changes are synchronized to the stores, the cashier in the store can select multiple sales orders for a customer for their return.

When the orders are selected, a list of all the returnable products across all the invoices for the orders will display. The cashier can then select the products to return. A single return order will be created for all the selected products.