Get support for Dynamics 365 for Retail
This article explains how to get help with Dynamics 365 for Retail.
Use the information in this article to contact Microsoft if you have technical questions about Retail.
To obtain support for Retail, use the resources in the following table. These resources are listed in the order that we recommend that you follow when you're troubleshooting.
|Ask the community.||Go to the Dynamics 365 for Retail community page to find help with your questions from the Dynamics community.|
|Use the Issue search tool.||In LCS, use Issue search to quickly search for Microsoft Knowledge Base (KB) articles, hotfixes, and workarounds for reported issues in Retail. You can see which reported issues are in the process of being fixed or have already been fixed for a specific functional area. For more information, see Issue search (Lifecycle Services, LCS).|
|Use the Cloud-powered support tool.||In LCS, the Support tile is a tool that helps you manage support incidents. To submit issues directly to Microsoft, go to the Support tile in your LCS project. From there, you can submit issues in two ways:
[!NOTE] Microsoft Premier Customers and Partners can also submit premier support tickets using the steps above.
|Open a ticket with the support team.||If you have issues when you try to submit a ticket to Microsoft from the Support tile in LCS, see Contact Microsoft Business Solutions Support for information about to contact a Microsoft Dynamics Regional Operations Center. The support team can help you resolve the following types of technical issues:
|Get help with questions about Retail or Finance and Operations licensing.||Contact your partner, large account reseller (LAR), or Microsoft sales representative.|
|Use the LCS Event monitoring dashboard.||To see the current health status of the platform and services, go to the Environments section of your LCS project.|
For more information about Microsoft Dynamics support offerings, see Microsoft Dynamics Online support.