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Register the receipt of returned items

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There are two methods for registering the receipt of returned items. The first method is a warehouse receiving process that uses the Arrival overview page. The second uses the Registration page.

Register the receipt of returned items in the Arrival overview page

You can use the Arrival overview page to identify a return shipment by its Return Material Authorization (RMA) number. If a journal name is defined on the Setup tab, and journal lines that correspond to the lines selected on the Arrival overview page exist, a new journal header is created when you select Start arrival.

  1. Go to Inventory management > Periodic > Arrival overview.

  2. In the Setup name field, select Return order, and then select Update.

    Tip

    You can use the Range fields to narrow the search results. You can type or select the RMA number in the RMA number field for an exact result. To define and save a set of filters that will restrict which incoming arrivals are displayed, select the Setup tab. The available filters include types, warehouses, and docks.

    Warning

    Return orders cannot be mixed with other arrival types in the Arrival overview page. Therefore, the reference will always be sales order, but no sales order ID will be specified on the journal header.

  3. In the Receipts grid, locate the line that matches the item being returned, and then select the check box in the Select for arrival column.

  4. To exclude certain lines from the return receipt, such as items from the original order that were not included in the return shipment, clear the associated Select for arrival check boxes in the Lines table in the lower part of the page.

  5. Select the Start arrival button to create an arrival journal.

    Note

    You can select multiple return orders and include them all in a single arrival process. Each return order line will be copied into a corresponding item arrival journal line.

    Note

    You can also manually create an arrival journal by using the Item arrival page.

  6. Go to Inventory management > Journals > Item arrival > Item arrival.

  7. Select the arrival journal that you just created and then select Lines to open the Journal lines, locations page.

  8. On the General tab, adjust the number in the Quantity field, if it is required, and then assign a disposition code in the Disposition code field.

    Alternatively, you can select the Quarantine management check box to have the returned items sent through an inspection process in the context of a quarantine order.

    Note

    If you send the returned items through quarantine, you cannot specify a disposition code.

  9. Select the Validate button.

  10. If there are no errors in the validation process, select Post.

Register the receipt of returned items in the Registration page

As an alternative to using the Arrival overview page, you can use the Registration page to register the arrival of returned items.

  1. Go to Sales and marketing > Sales returns > All return orders. Create a new return order or open the return order from the list. On the Lines FastTab, select the return order line. Select Update line, and then select Registration.

  2. Assign a disposition code in the Disposition code field, and then select OK.

    Note

    It is not possible to send the item for inspection as a quarantine order using the Registration page.

  3. In the Transactions grid, select the transaction to be registered.

  4. In the Register now grid, select Add. Repeat the previous two steps until all of the returned items appear in the Register now grid.

  5. Select Post all.

See also