Reject the receipt of ordered products
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
On Enterprise Portal for Microsoft Dynamics AX, you can reject the receipt of ordered products. You do so on the Unconfirmed product receipts page. An example of why you would reject a receipt could be that the product is broken on receipt.
Click Procurement on the top link bar, and then click Unconfirmed product receipts on the Quick Launch.
From the list of product receipts, select the product receipt that you want to reject. On the Action Pane, on the Confirmation of product receipt tab, in the Update group, click Reject.
Change the quantity in the Purchase quantity field to indicate how many items that you want to reject. For example, if one out of the five ordered products was broken, the number given as received, in this case 5 must be changed to the number that is rejected, in this case 1. The change of number must indicate the number of items you want to reject.
Enter the reason why you reject the product receipt in the Reject comment field.
Click Save and close to save the changes, and return to the Unconfirmed product receipts page. If you reject all of the delivered products, the product receipt disappears from the list of unconfirmed receipts.
Note
The product receipt for the rejected product is now listed in the client. It states the number of rejected products. The product receipt is handled by a designated person who resolves issues with received products.
See also
View a list of product receipts that are unconfirmed
Confirm the receipt of products