Store a knowledge article

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can use the Knowledge article form in Microsoft Dynamics AX to register, collect, and categorize links to files and documents that are located outside Microsoft Dynamics AX. This includes hyperlinks to Internet or intranet sites.

The Knowledge article form is a common repository of information that your whole team or company can access. Any file or document that the company wants to register and categorize can be filed, previewed, and opened through the Knowledge article form.

Create knowledge article folders

  1. Click Home > Common > Document management > Knowledge articles.

  2. In the left pane, click the folder to which you want to add the new knowledge article folder.

  3. Click the Knowledge article button to open the Knowledge articles form.

  4. In the Knowledge article name field, enter the name for the folder.

  5. In the Type list, select Folder.

Create knowledge article links

  1. Click Home > Common > Document management > Knowledge articles.

  2. In the left pane, click the folder to which you want to add the new link.

  3. Click the Knowledge article button to open the Knowledge articles form.

  4. In the Knowledge article name field, enter the name for the link.

  5. In the Type list, select Link.

  6. In the Internet address field, enter the Internet address.

Create knowledge article files

  1. Click Home > Common > Document management > Knowledge articles.

  2. In the left pane, click the folder to which you want to add the new knowledge article file.

  3. Click the Knowledge article button to open the Knowledge articles form.

  4. In the Knowledge article name field, type a name for the file.

  5. In the Type list, select File.

  6. In the Document field, enter or locate the path for the file that you want to create.