Process and Expectations

In this article, we cover how to engage FastTrack for assistance and suggest tips for a successful experience. FastTrack provides guidance about moving to and using Microsoft 365. You'll receive documented guidance and best practices on planning a successful rollout.

Engaging FastTrack

FastTrack assistance can be requested in the following ways:

• Through the Microsoft 365 admin center – Your tenant admin signs into the admin center and then requests assistance there.
• Through the Microsoft 365 Setup site – You sign in to request assistance for your organization. A Microsoft 365 tenant admin review is required after submission.

To request assistance directly through the Microsoft 365 admin center:

1. Sign in to the admin center.
2. Select Advanced deployment guides & assistance from the Training, guides, & assistance card on the landing page.
3. Select FastTrack assistance.
4. Select Submit a new request.
5. Complete the FastTrack request for deployment assistance form.

To request assistance directly through the Microsoft 365 Setup site:

1. Sign in to the Microsoft 365 Setup site.
2. Select Submit a new request.
3. Complete the FastTrack request for deployment assistance form.

Note

Your organization’s Microsoft 365 tenant admin is notified and must review the submitted request for assistance (RFA) form within 30 days or the request expires.

Note

For a list of FastTrack Ready approved partners, see FastTrack Ready approved partners.

To request assistance for FastTrack for Azure, submit a request with FastTrack for Azure.

To request assistance for App Assure, complete the App Assure service request. The following products are in scope for App Assure assistance:

• Azure Virtual Desktop
• Microsoft 365 Apps
• Microsoft Edge
• Windows 10/11
• Windows 365

FastTrack expectations

Customer success tips

Your preparation for FastTrack’s assistance is vital to a smooth and successful process. Before engaging with FastTrack, be sure to establish:

• A desired date (when you can start your FastTrack engagement).
• A desired date (when you plan to deploy the services).
• The business reason (why you plan to launch the service to users).
• The success owners (who is responsible for the success of the project).

We also recommend you consider and identify the following personnel:

• Stakeholders – Recruitment and empowerment of executive sponsors and champions.
• Scenarios – Prioritization and definition of success criteria.
• Awareness – Implementation of communication campaign and planning the launch event.
• Training – Educating end users and readying helpdesk resources.