Driving personalized interactions across the customer journey

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Microsoft Ignite March 2021

March 2, 2021 | 4:00 PM UTC in Dynamics 365 / Sessions

Speakers: Annie Bai, Matisha Ladiwala, Lori Lamkin, Luca Machetti, Jim Nakashima

Learn how to orchestrate cross-channel customer journeys and designing events triggered journeys across entire customer lifecycle, by enabling relevant digital and physical interactions in real-time. This session will show how to use Customer Insights to get a single, unified view of your customers and combine it with Customer Journey Orchestration to enable real time, event based, omnichannel journeys powered by AI content recommendations and insights.

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