ATE: Embedding workflows in Microsoft Teams: How ServiceNow and Microsoft improved employee experience and agent collaboration.

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Microsoft Ignite March 2021

March 2, 2021 | 7:00 PM - 7:30 PM UTC in Microsoft 365 & Teams / Connection Zone

Speakers: Mike Malcangio, Gene Shtilkind, Wen Xu

ServiceNow and Microsoft have partnered to seamlessly embed workflows in Microsoft Teams to improve employee productivity and enable faster case resolution. Join this session to learn about these new capabilities and ask questions of our experts. Topics include conversational experiences with live or Virtual Agent powered by NLU, automatically resolving IT requests or HR tasks, and how agents can provide a higher touch experience by inviting employees to a Teams call directly from live chat.

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