Help Identify My Issue with Sending/Receiving Email on a Mobile Device (Automatic Checks)


Applies to: Exchange Server 2013

The check on this page will help identify some of the most common connectivity issues. You can use the automatic check below to validate your connectivity or help determine root cause.

You’ll be asked to install an application on your machine and agree to the end user licensing agreement. Depending on the test, you’ll be asked for a user account or domain name when the check runs.


We’ll check to see if you have Microsoft .NET Framework 4.5 installed. To obtain Microsoft .NET Framework 4.5, go to the Microsoft Download Center. See additional perquisite details here.

Mobile Email Check




Mobile Email

Cannot send or receive email on my mobile device

Run this check