Troubleshooting ECP Health Set

Applies to: Exchange Server 2013

The Exchange Control Panel (ECP) health set monitors the overall health of the Exchange admin center (EAC) and of the Outlook Web App (OWA) user setting service. The ECP health set is closely related to the following health set:

Troubleshooting ECP.Proxy Health Set

If you receive an alert that specifies that the ECP health set is unhealthy, this indicates an issue that may prevent users from accessing the EAC.


The EAC service is monitored by using the following probes and monitors.

Probe Health Set Dependencies Associated Monitors



Active Directory




Active Directory


For more information about probes and monitors, see Server health and performance.

User Action

When you receive an alert from a health set, the email message contains the following information:

  • Name of the server that sent the alert

  • Time and date when the alert occurred

  • Authentication and credential information

  • Full exception trace of the last error, including diagnostic data and specific HTTP header information

    Note: You can use the information in the full exception trace to help troubleshoot the issue.

It's possible that the service recovered after it issued the alert. Therefore, when you receive an alert that specifies that the health set is unhealthy, first verify that the issue still exists. If the issue does exist, perform the appropriate recovery actions outlined in the following sections.

Verifying the issue still exists

  1. Identify the health set name and the server name in the alert.

  2. The message details provide information about the exact cause of the alert. In most cases, the message details provide sufficient troubleshooting information to identify the root cause. If the message details are not clear, follow these steps:

    1. Open the Exchange Management Shell, and then run the following command to retrieve the details of the health set that issued the alert:

      Get-ServerHealth -Identity <ServerName> -HealthSet <HealthSetName>

      For example, to retrieve the ECP health set details about, run the following command:

      Get-ServerHealth -Identity -HealthSetName ECP
    2. Review the command output to determine which monitor reported the error. The AlertValue value for the monitor that issued the alert will be Unhealthy.

    3. Rerun the associated probe for the monitor that's in an unhealthy state. Refer to the table in the Explanation section to find the associated probe. To do this, run the following command:

      Invoke-MonitoringProbe <HealthSetName>\<ProbeName> -Server <ServerName> | Format-List

      For example, assume that the failing monitor is EacSelfTestMonitor. The probe associated with that monitor is EacSelfTestProbe. To run that probe on, run the following command:

      Invoke-MonitoringProbe ECP\EacSelfTestProbe -Server | Format-List
    4. In the command output, review the Result value of the probe. If the value is Succeeded, the issue was a transient error, and it no longer exists. Otherwise, refer to the recovery steps outlined in the following sections.

EacSelfTestMonitor and EacDeepTestMonitor Recovery Actions

  1. Start IIS Manager, and then connect to the server that's reporting the issue. Click Application Pools, and then recycle the ECP application pool named MSExchangeECPAppPool.

  2. Rerun the associated probe as shown in step 2c in the Verifying the issue still exists section.

  3. If the issue still exists, recycle the entire IIS service by using the IISReset utility.

  4. Rerun the associated probe as shown in step 2c in the Verifying the issue still exists section.

  5. If the probe fails, restart the server.

  6. After the server restarts, rerun the associated probe as shown in step 2c in the Verifying the issue still exists section.

  7. If the probe continues to fail, you may need assistance to resolve this issue. Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Support options and resources and use one of the options listed under Get technical support to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

What's new in Exchange 2013

Exchange 2013 cmdlets

Exchange admin center in Exchange 2013