Authorize calls for a group of users

You can enable dialing authorizations on a Unified Messaging (UM) mailbox policy. You can use dialing authorizations on a mailbox policy to prohibit authenticated Outlook Voice Access users that are linked to the UM mailbox policy from making in-country/region or international telephone calls, or outdialing. Outdialing happens when Unified Messaging places an outgoing call for a user after they've called in to an Outlook Voice Access phone number that is configured on a UM dial plan. When you configure a setting on a UM mailbox policy, that setting applies to all UM-enabled users linked with the UM mailbox policy.

For additional management tasks related to outdialing, see Allowing users to make calls procedures.

What do you need to know before you begin?

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM mailbox policy has been created. For detailed steps, see Create a UM mailbox policy.

  • Before you perform these procedures, confirm that in-country/region and international dialing rules have been created on a UM dial plan. For detailed steps, see Create dialing rules for users.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

What do you want to do?

Use the EAC to enable dialing authorizations on a UM mailbox policy for in-country/region dialing rule groups

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. On the UM Dial Plan page, under UM Mailbox Policies, select the UM mailbox policy for which you want to create a dialing authorization, and then click EditEdit icon.

  3. On the UM Mailbox Policy page > Dialing authorization, click AddAdd Icon under Authorized in-country/region dialing rule groups.

  4. On the Select Dialing Rule Groups to Allow page, select the dialing rule group, click OK, and then click Save.

Use the EAC to enable dialing authorizations on a UM mailbox policy for international dialing rule groups

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. On the UM Dial Plan page, under UM Mailbox Policies, select the UM mailbox policy for which you want to create a dialing authorization, and then click EditEdit icon.

  3. On the UM Mailbox Policy page > Dialing authorization, click AddAdd Icon under Authorized international dialing rule groups.

  4. On the Select Dialing Rule Groups to Allow page, select the dialing rule group, click OK, and then click Save.

Use the Shell to enable in-country/region and international dialing authorizations on a UM mailbox policy

This example enables the InCountry/RegionGroup1, InCountry/RegionGroup2, InternationalGroup1, and InternationalGroup2 dialing authorizations on a UM mailbox policy named MyUMMailboxPolicy.

Set-UMMailboxPolicy -Identity MyUMMailboxPolicy -AllowedInCountryOrRegionGroups InCountry/RegionGroup1,InCountry/RegionGroup2 -AllowedInternationalGroups InternationalGroup1,InternationalGroup2