Authorize calls for auto attendant callers

You can enable dialing authorizations on a Unified Messaging (UM) auto attendant. Dialing authorizations on an auto attendant are used to prohibit users who call in to the auto attendant from making in-country/region or international telephone calls, or outdialing. Outdialing happens when Unified Messaging makes an outgoing call for a user after they've called into a phone number that is configured on a UM auto attendant.

For additional management tasks related to outdialing, see Allowing users to make calls procedures.

What do you need to know before you begin?

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.

  • Before you perform these procedures, confirm that in-country/region and international dialing rules have been created on a UM dial plan. For detailed steps, see Create dialing rules for users.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server,Exchange Online, or Exchange Online Protection..

What do you want to do?

Use the EAC to enable dialing authorizations on a UM auto attendant for in-country/region rule groups

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to create a dialing authorization, and then click EditEdit icon.

  3. On the UM Auto Attendant page > Dialing authorization, click AddAdd Icon under Authorized in-country/region dialing rule groups.

  4. On the Select Dialing Rule Groups to Allow page, select the dialing rule group, click OK, and then click Save.

Use the EAC to enable dialing authorizations on a UM auto attendant for international rule groups

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click EditEdit icon.

  2. On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant for which you want to create a dialing authorization, and then click EditEdit icon.

  3. On the UM Auto Attendant page > Dialing authorization, click AddAdd Icon under Authorized international dialing rule groups.

  4. On the Select Dialing Rule Groups to Allow page, select the dialing rule group, click OK, and then click Save.

Use the Shell to enable in-country/region and international dialing authorizations on a UM auto attendant

This example enables the InCountry/RegionGroup1, InCountry/RegionGroup2. InternationalGroup1, and InternationalGroup2 dialing authorizations on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -AllowedInCountryOrRegionGroups InCountry/RegionGroup1,InCountry/RegionGroup2 -AllowedInternationalGroups InternationalGroup1,InternationalGroup2