Purchase Microsoft Forms Pro

Microsoft Forms Pro license is based on the number of survey responses received per month. The capacity is measured at the tenant level.

  • For a Dynamics 365 enterprise licensed tenant, 2000 responses are free and the customer can choose to purchase additional responses in bundles of $100 per 2000 responses.
  • For an Office 365 licensed customer, there are no free responses included. The customer has to purchase responses in bundles of $100 per 2000 responses.
  • If a tenant has Office 365 license, turning off license for Office Forms will also turn off Microsoft Forms Pro.

Enable Forms Pro for users with Dynamics 365 enterprise licenses

Microsoft Forms Pro is included as part of the Dynamics 365 enterprise license. A tenant with a Dynamics 365 enterprise license has 2000 responses per month included at the tenant level (irrespective of how many seats the tenant has).

To enable Forms Pro:

  1. Sign in to Forms.

  2. Select your username from the upper-right corner of the page.

  3. Select Switch to Forms Pro.

If the free responses are exhausted, you can purchase additional responses as mentioned in the following section.

Purchase additional responses

You can purchase additional responses from the Microsoft 365 admin center.

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Billing > Purchase services.

  3. Find Forms Pro Addl Responses, and then select Buy now.

    Forms Pro Addl Responses tile

  4. Select the number of add-on licenses to purchase and complete the purchase process. The purchased capacities are added on top of the 2000 responses per month.

    Purchase Forms Pro Addl Responses

Disable Microsoft Forms Pro for a user

Microsoft Forms Pro is available to all users who have a Dynamics 365 enterprise license. If you want to disable Microsoft Forms Pro for a user:

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Users > Active users.

  3. Open the user record for which you need to disable Microsoft Forms Pro.

  4. In the Product licenses row, select Edit.

  5. On the Product licenses page, turn the Microsoft Forms Pro toggle to Off for the following products:

    • Microsoft Forms Pro for Sales Enterprise
    • Microsoft Forms Pro for Field Service
    • Microsoft Forms Pro for Project Service Automation
    • Microsoft Forms Pro for Customer Service Enterprise
    • Microsoft Forms Pro for Marketing USL
    • Microsoft Forms Pro for Talent
    • Microsoft Forms Pro for Customer Engagement Plan

Enable Microsoft Forms Pro for a user without a Dynamics 365 enterprise license

If you need to give access to Microsoft Forms Pro for users who do not have a Dynamics 365 enterprise license:

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Billing > Purchase services.

  3. Find Microsoft Forms Pro USL, and then select Buy now. Please note that this is a free user license.

    Microsoft Forms Pro USL tile

  4. Select the number of user licenses to purchase and complete the purchase process.

    Purchase Microsoft Forms Pro USL

  5. Assign the Microsoft Forms Pro USL license to users in your organization:

    1. In the left pane, select Users > Active users.

    2. Open the user record to which you need to add a Microsoft Forms Pro license.

    3. In the Product licenses row, select Edit.

    4. On the Product licenses page, turn the Microsoft Forms Pro USL toggle to On.

Purchase Microsoft Forms Pro for users in an Office 365 tenant

If your tenant does not have Dynamics 365 enterprise licenses that include Microsoft Forms Pro, follow these steps to purchase Microsoft Forms Pro:

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Billing > Purchase services.

  3. Find Forms Pro Addl Responses, and then select Buy now.

    Forms Pro Addl Responses tile

  4. Select the number of add-on licenses to purchase and complete the purchase process.

    Purchase Forms Pro Addl Responses

  5. In the left pane, select Billing > Purchase services.

  6. Find Microsoft Forms Pro USL, and then select Buy now. Please note that this is a free user license.

    Microsoft Forms Pro USL tile

  7. Select the number of users to purchase and complete the purchase process.

    Purchase Microsoft Forms Pro USL

  8. Assign the Microsoft Forms Pro USL license to users in your organization:

    1. In the left pane, select Users > Active users.

    2. Open the user record to which you need to add a Microsoft Forms Pro license.

    3. In the Product licenses row, select Edit.

    4. On the Product licenses page, turn the Microsoft Forms Pro USL toggle to On.

Disable Microsoft Forms Pro for a user

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Users > Active users.

  3. Open the user record for which you need to disable Microsoft Forms Pro.

  4. In the Product licenses row, select Edit.

  5. On the Product licenses page, turn the Microsoft Forms Pro USL toggle to Off.

Response capacity consumption

When you purchase an additional license for $100, the response capacity is counted annually. If the consumed response capacity exceeds the annual capacity responses (for example, 24000 (12 X 2000 per month), or if $200 worth of additional capacity is purchased, then the annual capacity will be 48000) in any given month, then creating new surveys will be disabled. Existing surveys will continue to receive responses.

After 90 days of response capacity exhaustion, distribution of existing surveys is disabled via all modes (including Microsoft Flow) and all existing surveys are closed. A message is displayed on the distribution page that the capacity is exhausted.