Purchase Microsoft Forms Pro

Note

Microsoft Forms Pro has evolved into Dynamics 365 Customer Voice, providing you with additional survey capabilities and business benefits. The change is being introduced in phases and will be available in all geographical regions in the next few weeks, except for US Government Community Cloud customers. Dynamics 365 Customer Voice will be available on US Government Community Cloud by October 2020. For more information, see the Dynamics 365 Customer Voice documentation.

Microsoft Forms Pro is included with select Microsoft Dynamics 365 subscriptions and is available as an upgrade for Microsoft 365 subscriptions.

The Forms Pro license is based on the number of survey responses received per month. The capacity is measured at the tenant level.

  • For a Dynamics 365 enterprise licensed tenant, 2,000 responses are free and the customer can choose to purchase additional responses in bundles of $100 for 2,000 responses per month.
  • For a Microsoft 365 licensed customer, there are no free responses included. The customer has to purchase responses in bundles of $100 for 2,000 responses per month.
  • If a tenant has a Microsoft 365 license, turning off the license for Microsoft Forms will also turn off Microsoft Forms Pro.

Enable Forms Pro for users with Dynamics 365 enterprise licenses

Forms Pro is included with Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Talent, Dynamics 365 Project Service Automation, Dynamics 365 Operations, and Dynamics 365 Relationship Sales. Other Dynamics 365 customers can purchase Forms Pro separately.

A tenant with a Dynamics 365 enterprise license has 2,000 responses per month included at the tenant level (irrespective of how many seats the tenant has).

  1. Sign in to Forms.

  2. Select your username from the upper-right corner of the page.

  3. Select Switch to Forms Pro.

If the free responses are exhausted, you can purchase additional responses as mentioned in the following section.

Purchase additional responses

You can purchase additional responses from the Microsoft 365 admin center.

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Billing > Purchase services.

  3. Find Forms Pro Addl Responses, and then select Buy now.

    Forms Pro Addl Responses tile

  4. Select the number of add-on licenses to purchase, and complete the purchase process. The purchased capacities are added on top of the 2,000 responses per month.

    Purchase Forms Pro Addl Responses

Disable Microsoft Forms Pro for a user

Microsoft Forms Pro is available to all users who have a Dynamics 365 enterprise license. If you want to disable Microsoft Forms Pro for a user:

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Users > Active users.

  3. Open the user record for which you need to disable Microsoft Forms Pro.

  4. In the Product licenses row, select Edit.

  5. On the Product licenses page, turn the Microsoft Forms Pro toggle to Off for the following products:

    • Microsoft Forms Pro for Sales Enterprise
    • Microsoft Forms Pro for Customer Service Enterprise
    • Microsoft Forms Pro for Field Service
    • Microsoft Forms Pro for Marketing USL
    • Microsoft Forms Pro for Talent
    • Microsoft Forms Pro for Project Service Automation
    • Microsoft Forms Pro for Customer Engagement Plan
    • Microsoft Forms Pro for Operations
    • Microsoft Forms Pro for Relationship Sales

Enable Microsoft Forms Pro for a user without a Dynamics 365 enterprise license

If you need to provide access to Microsoft Forms Pro for users who don't have a Dynamics 365 enterprise license:

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Billing > Purchase services.

  3. Find Microsoft Forms Pro USL, and then select Buy now. Microsoft Forms Pro USL is a free user license.

    Microsoft Forms Pro USL tile

  4. Select the number of user licenses to purchase, and complete the purchase process.

    Purchase Microsoft Forms Pro USL

  5. Assign the Microsoft Forms Pro USL license to users in your organization:

    1. In the left pane, select Users > Active users.

    2. Open the user record to which you need to add a Microsoft Forms Pro license.

    3. In the Product licenses row, select Edit.

    4. On the Product licenses page, turn the Microsoft Forms Pro USL toggle to On.

Purchase Microsoft Forms Pro for users in a Microsoft 365 tenant

If your tenant doesn't have Dynamics 365 enterprise licenses that include Microsoft Forms Pro, follow these steps to purchase Microsoft Forms Pro:

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Billing > Purchase services.

  3. Find Forms Pro Addl Responses, and then select Buy now.

    Forms Pro Addl Responses tile

  4. Select the number of add-on licenses to purchase, and complete the purchase process.

    Purchase Forms Pro Addl Responses

  5. In the left pane, select Billing > Purchase services.

  6. Find Microsoft Forms Pro USL, and then select Buy now. Microsoft Forms Pro USL is a free user license.

    Microsoft Forms Pro USL tile

  7. Select the number of users to purchase, and complete the purchase process.

    Purchase Microsoft Forms Pro USL

  8. Assign the Microsoft Forms Pro USL license to users in your organization:

    1. In the left pane, select Users > Active users.

    2. Open the user record to which you need to add a Microsoft Forms Pro license.

    3. In the Product licenses row, select Edit.

    4. On the Product licenses page, turn the Microsoft Forms Pro USL toggle to On.

Disable Microsoft Forms Pro for a user

  1. Go to the Microsoft 365 admin center.

  2. In the left pane, select Users > Active users.

  3. Open the user record for which you need to disable Microsoft Forms Pro.

  4. In the Product licenses row, select Edit.

  5. On the Product licenses page, turn the Microsoft Forms Pro USL toggle to Off.

Response capacity consumption

One additional license, Forms Pro Addl Responses, costs $100 and allows you to receive 2,000 responses per month at a tenant level. This means that everyone in the tenant can use a total of 2,000 responses. You can purchase the licenses in bundles of $100 as required. So if you purchase one Forms Pro Addl Responses license (for a bill amount of $1,200), you'll get 24,000 responses (12 × 2,000) annually. If you purchase two licenses of $100 each per month for a year (for a bill amount of $2,400), you'll get 48,000 responses (12 × 4,000) annually.

You can pay for the licenses by using either of the payment modes: monthly or yearly. Regardless of the payment mode, the response capacity is calculated annually.

Note

If you select the monthly payment method, you'll be able to consume the responses in accordance with the annual capacity as long as your payment mode is active.

You can send as many survey invitations as you want; invitations aren't counted toward response capacity consumption. Only the responses received, for both anonymous and non-anonymous surveys, are counted toward response capacity consumption.

The tenant administrator receives weekly notifications when the number of survey responses exceeds 80% of the purchased response capacity. The tenant administrator must purchase additional responses to ensure business continuity and avoid possible disruptions to the service after the number of survey responses exceeds the purchased response capacity.

If you have any unused responses remaining in a year, those responses won't be carried forward to the next year. For example, if you bought one additional license and didn't receive any response in the first year, the response capacity for the second year will be 24,000 and not 48,000 (24,000 × 2).

Let's understand this with the following example:

You purchase an additional license of $100 per month for a year (for a bill amount of $1,200). You'll get 24,000 responses (12 × 2,000) annually. If you exhaust all 24,000 responses in the tenth month from the date of purchase, Forms Pro will stop receiving new responses and won't allow new surveys to be created. As soon as your administrator purchases additional responses, you'll start receiving responses and be able to create new surveys.

In this example, suppose you have 5,000 responses remaining at the end of the year. Those responses won't be carried forward to the next year.

See also

Plan a survey
Create surveys
Send a survey to get responses
Collaborate on a survey
Analyze responses and invitations
Work with environments