What's new in Microsoft Forms Pro

Note

Microsoft Forms Pro has evolved into Dynamics 365 Customer Voice, providing you with additional survey capabilities and business benefits. The change is being introduced in phases and will be available in all geographical regions in the next few weeks, except for US Government Community Cloud customers. Dynamics 365 Customer Voice will be available on US Government Community Cloud by October 2020. For more information, see the Dynamics 365 Customer Voice documentation.

Welcome to Microsoft Forms Pro. Here's a list of features we added or updated recently.

May 2020 update

Following are the new and updated features in this release:

  • Administrator settings for Forms Pro: A new settings page is introduced for administrators to update settings for Forms Pro. More information: Administrator settings for Forms Pro

  • Use a CSV file to associate a survey invitation and response to an entity: You can provide regarding entity details while importing recipients from a CSV file. More information: Import recipients from a CSV file

April 2020 update

Following are the new and updated features in this release:

March 2020 update

Following are the new and updated features in this release:

  • Customize Forms Pro entities: With the latest update of Forms Pro solution (version 1.23.0.0), all Forms Pro entities are now customizable. You can now add new fields in the entities. If you are on an earlier version of the solution, you can update the solution from here. More information: Entity Reference for Microsoft Forms Pro

  • Embed saved in Common Data Service: Embed code is now saved in the Survey entity in Common Data Service. You can get the embed code from the entity to embed the survey in your website. More information: msfp_survey Entity Reference

February 2020 update

Following are the new and updated features in this release:

  • Display progress bar: A progress bar is now displayed for multiple-page surveys. It shows your respondents the percentage of pages that have been completed so far. More information: Add a progress bar

  • Support for smiley rating questions: You can now add a Rating question that uses smiley symbols to your survey. More information: Decide on the types of questions to ask

  • Enhancement to embedding a survey in email: In addition to Rating and Net Promoter Score questions, you can now embed the Choice question also in an email message. More information: Embed a survey in an email

January 2020 update

Following are the new and updated features in this release:

  • Mark text-based questions for sentiment analysis: You can now mark the required text-based questions for analyzing sentiment based on the responses. More information: Calculate sentiments from responses to text-based questions

  • Validate text responses using regular expression: You can now validate responses to the text-based questions as per defined regular expression. More information: Add restrictions in text-based questions

  • Add survey translation in bulk: You can now add survey translations in bulk for all the languages added to a survey. More information: Create a multilingual survey

  • Additional statuses for survey invitation: New statuses are added to show if the survey invitations are started or read. More information: Analyze survey invitations

  • Specify locale of an embedded survey in email: You can now use survey variables to specify the locale of a multilingual survey that is embedded in an email. More information: Embed a survey in an email

  • Add formatting to additional survey elements: You can now add formatting to section heading, section description, thank-you message, and footer text. More information: Format text in a survey

December 2019 update

Following are the new and updated features in this release:

  • Proactive phishing prevention: Microsoft Forms Pro now includes automated machine reviews to proactively detect malicious password collection in surveys. If you ask any question that requires a respondent to provide password, account information, or other security information, the survey is automatically blocked and can't be distributed. More information: Proactive phishing prevention

  • Survey invitation link expiration: You can now configure the expiration time period of the survey link you send to your respondents. After the link expires, your respondents would not be able to complete the survey. More information: Stop survey

November 2019 update

Following are the new and updated features in this release:

  • Control display density of embedded surveys: You can now select a display density for your embedded surveys. The display density controls the amount of white space and the size of the elements on the screen. More information: Embed a survey in a webpage

  • Use survey variables to personalize surveys, email invitation, and collect contextual information: Survey variables are introduced that will be used to personalize your surveys and email invitations. You can also use them while embedding your surveys to collect contextual information about your recipients. More information: Personalize a survey, Personalize an email, and Embed a survey in a webpage

  • Enhanced recipient import and survey invitation limits: You can now import up to 10,000 recipients using the CSV file and send a survey invitation to a maximum of 10,000 recipients. More information: Send a survey by using email

October 2019 update

Following are the new and updated features in this release:

  • Offer survey incentives: You can now offer survey incentives to your respondents and increase the survey response rates. The survey responders can get a free chance to enter Microsoft Rewards sweepstakes and win a Microsoft Surface Laptop 2 plus a pair of Surface Headphones. More information: Survey incentives

  • Power BI app template for customer service: Provide end-to-end insights report that links customer feedback with the cases when you use Microsoft Forms Pro to send a survey after case resolution in Dynamics 365 Customer Service. More information: Monitor customer satisfaction

  • Embed a survey in email: You can now embed the first question of the survey in your email invitation, so that your survey respondent can answer directly from the email. More information: Embed a survey in an email

  • Hide question numbers: You can now choose to hide question numbers in a survey. This behavior can be changed through survey settings. More information: Select survey response and notification options

  • Skip contact creation: You can choose whether your respondent should be added as a contact in Common Data Service. This behavior can be changed through survey settings. More information: Select survey response and notification options

  • Switch to Forms Pro: Dynamics 365 enterprise users can now enable Forms Pro through the option when opening the account pane after selecting the profile picture on the upper-right corner of the page. More information: Enable Forms Pro for users with Dynamics 365 enterprise licenses

  • Updated survey response form in Dynamics 365: View complete information about the survey when opening the survey response from the Dynamics 365 activity timeline. The updated form now includes sentiment, Net Promoter Score (NPS), and all questions-responses on the main form without navigating to different views.

  • Support for 11 option scale in Likert question type: The Likert question type is now extended to support up to 11 scale options to provide you with more flexibility when designing your survey questions.