IVR scenarios in calls
The following are the Interactive Voice Response (IVR) scenarios that the calling APIs in Microsoft Graph support:
- Playing an audio prompt - for example, when a call is placed in a customer service agent's queue.
- Recording a response -for example, to record the caller's audio, usually after they heard a prompt with options.
- Subscribing to tones - for example, when you want to know what DTMF tones the caller selected, usually after hearing the audio prompt.
- Cancel media processing - for example, when you want to cancel any playPrompt or recordResponse operations that might be in process.