Use Fresh Start to reset Windows 10 devices with Intune

The Fresh Start device action removes any apps that are installed on a PC running Windows 10, version 1703 or later. Fresh Start helps remove pre-installed (OEM) apps that are typically installed with a new PC.

  1. Sign in to the Azure portal and go to > Microsoft Intune > Devices > All devices.
  2. From the list of devices you manage, choose a Windows 10 desktop device.
  3. Click Fresh Start.
  4. Select Retain user data on this device to:
    • Keep the device Azure AD joined
    • Keep the device enrolled in mobile device management
    • Keep the contents of the device user's Home folder, and remove apps and settings


If you do not retain user data, the device will be restored to its out-of-box state. It will be unenrolled from Azure AD and mobile device management.

  1. Click OK.
  2. To see the status of this action, go back to Devices and click Device actions.