Locate lost or stolen iOS devices with Intune

Applies to: Intune in the Azure portal
Looking for documentation about Intune in the classic portal? Go here.

The Locate Device device action displays the location of a lost or stolen iOS device on a map. The device must be a corporate-owned iOS device, enrolled through DEP, that is in supervised mode. Before you use this action, the device must have been placed into lost mode.

Supported platforms

  • Windows - Not supported
  • Windows Phone - Not supported
  • iOS - Supported on iOS 9.3 and later (in Lost mode), supervised, and corp owned
  • macOS - Not supported
  • Android - Not supported

How to locate a lost or stolen device

  1. Sign into the Azure portal.
  2. Choose More Services > Monitoring + Management > Intune.
  3. On the Intune blade, choose Devices.
  4. On the Devices and groups blade, choose All devices.
  5. From the list of devices you manage, choose an iOS device, and then choose the Locate Device remote action.
  6. After the device has been located, it's location is displayed on the Locate device blade. Locate device blade

Note

For privacy purposes, the distance you can zoom into the map is limited.

Security and privacy information for the lost mode and locate device actions

  • No device location information is sent to Intune until you turn this action on.
  • When you use the locate device action, the latitude and longitude coordinates of the device are sent to Intune, and displayed in the Azure portal.
  • The data is stored for 24 hours, then removed. You cannot manually remove the location data.
  • Location data is encrypted, both while stored, and while being transmitted.
  • When you configure lost mode, we recommend that the message you enter to display on the lock screen includes information that helps someone who finds the device to return it.

Next steps

To see the status of the action you just took, on the Devices and groups blade, choose Device Actions.