Send custom notifications in Intune

Use Microsoft Intune to send custom notifications to the users of managed iOS and Android devices. These messages appear as standard push notifications from the Company Portal app and from the Microsoft Intune app on a user’s device, just as notifications from other applications on the device appear. Intune custom notifications aren’t supported by macOS and Windows devices.

Custom notification messages include a short title and a message body of 500 characters or less. These messages can be customized for any general communication purpose.

Common scenarios for sending custom notifications

  • Notify all employees of a change in schedule, such as building closures because of inclement weather.
  • Send a notification to the user of a single device to communicate an urgent request, such as restarting the device to complete installation of an update.

Considerations for using custom notifications

Device configuration

  • Devices must have the Company Portal app or the Microsoft Intune app installed before users can receive custom notifications. They must also have configured permissions to allow the Company Portal app or the Microsoft Intune app to send push notifications. If needed, the Company Portal app and the Microsoft Intune app may prompt users to permit notifications.
  • On Android, Google Play Services is a required dependency.
  • The device must be MDM enrolled.

Permissions:

  • To send notifications to groups, your account must have the following RBAC permission in Intune: Organization > Update.
  • To send notifications to a device, your account must have the following RBAC permission in Intune: Remote tasks > Send custom notifications.

Creating notifications:

  • To create a message, use an account that is assigned an Intune role that includes the Update permission for Organization. To assign permissions to a user, see Role assignments

  • Custom notifications are limited to 50-character titles and 500-character messages.

  • Intune doesn’t save sent messages. To resend a message, you must recreate that message.

  • You can only send up to 25 messages to groups per hour. This restriction is at the tenant level. This limitation doesn't apply when sending notifications to individuals.

  • When sending messages to individual devices, you can only send up to 10 messages per hour to the same device.

  • You can send notifications to multiple users or devices by assigning the notification to groups. When using groups, each notification can directly target up to 25 groups. Nested groups don't count against this total.

    Groups can include users or devices, but messages are sent only to users, and to each iOS or Android device that the user has registered.

  • You can send notifications to a single device. Instead of using groups, you select a device and then use a remote device action to send the custom notification.

Delivery:

  • Intune sends messages to the users' Company Portal app or the Microsoft Intune app, which then creates the push notification. Users don't need to be signed into the app for the notification to be pushed on the device.
  • Intune, as well as the Company Portal app and the Microsoft Intune app, can’t guarantee delivery of a custom notification. Custom notifications might show up after several hours of delay, if at all, so they shouldn't be used for urgent messages.
  • Custom notification messages from Intune appear on devices as standard push notifications. If the Company Portal app is open on an iOS device when it receives the notification, the notification displays in the app instead of being a push notification.
  • Custom notifications can be visible on lock screens on both iOS and Android devices depending on device settings.
  • On Android devices, other apps might have access to the data in your custom notifications. Don't use them for sensitive communications.
  • Users of a device that was recently unenrolled, or users that were removed from a group, might still receive a custom notification that is later sent to that group. Likewise, if you add a user to a group after a custom notification was sent to the group, it's possible for the newly added use to receive that previously sent notification message.

Send a custom notification to groups

  1. Sign in to Intune with an account that has permissions to create and send notifications, and go to Devices > Send custom notifications.

  2. On the Basics tab, specify the following, and then select Next to continue.

    • Title – Specify a title for this notification. Titles are limited to 50 characters.
    • Body – Specify the message. Messages are limited to 500 characters.

    Create a custom notification

  3. On the Assignments tab, select the groups to which you’d like to send this custom notification, and then select Next to continue.

  4. On the Review + Create tab, review the information and when ready to send the notification, select Create.

Intune processes messages that you create immediately. The only confirmation that the message was sent is the Intune notification that confirms that the custom notification was sent.

Confirmation of a sent notification

Intune doesn’t track the custom notifications you send, and devices don’t log the receipt outside of the device’s notification center.

Send a custom notification to a single device

  1. Sign in to Intune with an account that has permissions to create and send notifications, and then go to Devices > All devices.

  2. Select the device to which you want to send a notification.

  3. On the devices Overview page, select the …More option from the upper left side of the page.

  4. Select the Send Custom Notification device action to open the Send Custom Notification pane where you specify the following message details:

    • Title – Specify a title for this notification. Titles are limited to 50 characters.
    • Body – Specify the message. Messages are limited to 500 characters.
  5. Select Send to send the custom notification to the device. Unlike notifications you send to groups, you don't configure an assignment or review the message before sending it.

Intune processes the message immediately. The only confirmation that the message was sent is the Intune notification you'll receive in the console, which displays the text of the message you sent.

Receive a custom notification

On a device, users see custom notification messages that are sent by Intune as a standard push notification from the Company Portal app or the Microsoft Intune app. These notifications are similar to the push notifications users receive from other apps on the device.

On iOS devices, if the Company Portal app is open when the notification is received, the notification displays in the app instead of being a push notification.

The notification remains until the user dismisses it.

Next steps

Manage devices