Troubleshoot software updates in Microsoft Intune

Help solve software update problems in Microsoft Intune.

If this information doesn't help, you can also get support for Microsoft Intune.

Update agent error codes

The following table lists the Intune Update Agent error codes. If you cannot find a specific error code in this table, see Windows Update error code list.

Error code Symbolic name More information
0x00cf0001 OM_S_SERVICE_STOP The agent was successfully stopped.
0x00cf0003 OM_S_UPDATE_ERROR The operation was completed successfully, but errors occurred during the application of updates.
0x00cf0004 OM_S_MARKED_FOR_DISCONNECT A callback was marked to be disconnected later because the request to disconnect the operation occurred while a callback was running.
0x00cf0005 OM_S_REBOOT_REQUIRED The system must be restarted to complete the update installation.
0x00cf0006 OM_S_ALREADY_INSTALLED The update to be installed is already installed on the system.
0x00cf0007 OM_S_ALREADY_UNINSTALLED The update to be removed is not installed on the system.
0x00cf2015 OM_S_UH_INSTALLSTILLPENDING The update installation is in progress.
0x80cf0001 OM_E_NO_SERVICE The agent could not provide the service.
0x80cf0002 OM_E_MAX_CAPACITY_REACHED The maximum capacity of the service was exceeded.
0x80cf0003 OM_E_UNKNOWN_ID An ID cannot be found.
0x80cf0004 OM_E_NOT_INITIALIZED The object could not be initialized.
0x80cf0007 OM_E_INVALIDINDEX The index to a collection is not valid.
0x80cf0008 OM_E_ITEMNOTFOUND The key for the queried item could not be found.
0x80cf0009 OM_E_OPERATIONINPROGRESS A conflicting operation was in progress. Some operations, like multiple installations cannot be performed simultaneously.
0x80cf000B OM_E_CALL_CANCELLED The operation was canceled.
0x80cf000C OM_E_NOOP No operation was required.
0x80cf000D OM_E_XML_MISSINGDATA The agent could not find required information in the update's XML data.
0x80cf000E OM_E_XML_INVALID The agent found information in the update's XML data that is not valid.
0x80cf000F OM_E_CYCLE_DETECTED Circular update relationships were detected in the metadata.
0x80cf0010 OM_E_TOO_DEEP_RELATION The update relationships were too deeply nested to evaluate.
0x80cf0011 OM_E_INVALID_RELATIONSHIP An update relationship was found that is not valid.
0x80cf0012 OM_E_REG_VALUE_INVALID A registry value was read that is not valid.
0x80cf0013 OM_E_DUPLICATE_ITEM The operation tried to add a duplicate item to a list.
0x80cf0014 OM_E_INVALID_INSTALL_REQUESTED The caller cannot install updates that were requested for installation.
0x80cf0016 OM_E_INSTALL_NOT_ALLOWED The operation tried to install while another installation was in progress, or the system was pending a mandatory restart.
0x80cf0017 OM_E_NOT_APPLICABLE The operation was not performed because there are no applicable updates.
0x80cf0018 OM_E_NO_USERTOKEN The operation failed because a required user token is missing.
0x80cf0019 OM_E_EXCLUSIVE_INSTALL_CONFLICT An exclusive update cannot be simultaneously installed together with other updates.
0x80cf001A OM_E_POLICY_NOT_SET A policy value was not set.
0x80cf001D OM_E_INVALID_UPDATE An update contains metadata that is not valid.
0x80cf001E OM_E_SERVICE_STOP The operation could not be completed because the service or system was being shut down.
0x80cf001F OM_E_NO_CONNECTION The operation could not be completed because the network connection was not available.
0x80cf0020 OM_E_NO_INTERACTIVE_USER The operation could not be completed because there is no logged-on interactive user.
0x80cf0021 OM_E_TIME_OUT The operation could not be completed because it timed out.
0x80cf0022 OM_E_ALL_UPDATES_FAILED The operation failed for all the updates.
0x80cf0024 OM_E_NO_UPDATE There are no updates.
0x80cf0025 OM_E_USER_ACCESS_DISABLED Group Policy settings prevented access to Windows Update.
0x80cf0026 OM_E_INVALID_UPDATE_TYPE The update type is not valid.
0x80cf0028 OM_E_UNINSTALL_NOT_ALLOWED The update could not be uninstalled because the request did not originate from a WSUS server.
0x80cf0029 OM_E_INVALID_PRODUCT_LICENSE Search might have missed some updates, or there might be an unlicensed application on the system.
0x80cf002C OM_E_BIN_SOURCE_ABSENT A delta-compressed update could not be installed because it required the source.
0x80cf002D OM_E_SOURCE_ABSENT A full-file update could not be installed because it required the source.
0x80cf002E OM_E_WU_DISABLED Access to an unmanaged server is not allowed.
0x80cf002F OM_E_CALL_CANCELLED_BY_POLICY The operation could not be completed because the DisableWindowsUpdateAccess policy was set.
0x80cf0030 OM_E_INVALID_PROXY_SERVER The proxy list format is not valid.
0x80cf0031 OM_E_INVALID_FILE The file is in the wrong format.
0x80cf0032 OM_E_INVALID_CRITERIA The search criteria string is not valid.
0x80cf0034 OM_E_DOWNLOAD_FAILED The update failed to download.
0x80cf0035 OM_E_UPDATE_NOT_PROCESSED The update was not processed.
0x80cf0036 OM_E_INVALID_OPERATION The object's current state did not allow the operation.
0x80cf0037 OM_E_NOT_SUPPORTED The operation is not supported.
0x80cf0038 OM_E_WINHTTP_INVALID_FILE The downloaded file has an unexpected content type.
0x80cf0039 OM_E_TOO_MANY_RESYNC The server asked the agent to resync too many times.
0x80cf0043 OM_E_NO_UI_SUPPORT There is no support for WUA UI.
0x80cf0044 OM_E_PER_MACHINE_UPDATE_ACCESS_DENIED Only administrators can perform this operation on per-computer updates.
0x80cf0045 OM_E_UNSUPPORTED_SEARCHSCOPE A search was attempted with an unsupported scope.
0x80cf0046 OM_E_BAD_FILE_URL The URL does not point to a file.
0x80cf0047 OM_E_NOTSUPPORTED The requested operation is not supported.
0x80cf0049 OM_E_OUTOFRANGE The data is out of range.
0x80cf004A OM_E_INVALIDWUAVERSION The data contains a version that is not valid.
0x80cf004B OM_E_SEARCH_COMPLETED_WITH_SOME_FAILURES The search call was completed, but failed to detect some of the updates.
0x80cf004C OM_E_DOWNLOAD_COMPLETED_WITH_SOME_FAILURES The download call was completed, but failed to download some of the updates.
0x80cf004D OM_E_INSTALL_COMPLETED_WITH_SOME_FAILURES The install call was completed, but failed to install some of the updates.
0x80cf004E OM_E_WINUPDATE_CACHE_UNINITIALIZED The Windows Update cache is empty because it has not been initialized.
0x80cf0436 OM_E_PT_CATALOG_SYNC_REQUIRED The server does not support category-specific search. Full catalog search must be issued instead.
0x80cf0437 OM_E_PT_SECURITY_VERIFICATION_FAILURE There was a problem authorizing with the service.
0x80cf0438 OM_E_PT_ENDPOINT_UNREACHABLE There is no route or network connectivity to the endpoint.
0x80cf0439 OM_E_PT_INVALID_FORMAT The data received does not meet the data contract expectations.
0x80cf043A OM_E_PT_INVALID_URL The URL is not valid.
0x80cf043B OM_E_PT_NWS_NOT_LOADED The NWS runtime cannot be loaded.
0x80cf043C OM_E_PT_PROXY_AUTH_SCHEME_NOT_SUPPORTED The proxy authentication scheme is not supported.
0x80cf043D OM_E_SERVICEPROP_NOTAVAIL The requested service property is not available.
0x80cf043E OM_E_PT_ENDPOINT_REFRESH_REQUIRED The endpoint provider plug-in requires an online refresh.
0x80cf043F OM_E_PT_ENDPOINTURL_NOTAVAIL A URL for the requested service endpoint is not available.
0x80cf0440 OM_E_PT_ENDPOINT_DISCONNECTED The connection to the service endpoint terminated.
0x80cf0441 OM_E_PT_INVALID_OPERATION The operation is not valid because protocol talker is in an inappropriate state.
0x80cf0FFF OM_E_UNEXPECTED An operation failed because of reasons that are not explained by another error code.
0x80cf1001 OM_E_MSI_WRONG_VERSION Search might have missed some updates because the Windows Installer is an earlier version than version 3.1.
0x80cf1002 OM_E_MSI_NOT_CONFIGURED Search might have missed some updates because the Windows Installer is not configured.
0x80cf1003 OM_E_MSP_DISABLED Search might have missed some updates because policy has disabled Windows Installer patching.
0x80cf1004 OM_E_MSI_WRONG_APP_CONTEXT An update could not be applied because the application is installed per user.
0x80cf2000 OM_E_UH_REMOTEUNAVAILABLE A request for a remote update handler could not be completed because no remote process is available.
0x80cf2001 OM_E_UH_LOCALONLY A request for a remote update handler could not be completed because the handler is local only.
0x80cf2003 OM_E_UH_REMOTEALREADYACTIVE A remote update handler could not be created because one already exists.
0x80cf2004 OM_E_UH_DOESNOTSUPPORTACTION A request for the handler to install (uninstall) an update could not be completed because the update does not support install (uninstall).
0x80cf2005 OM_E_UH_WRONGHANDLER An operation could not be completed because the wrong handler was specified.
0x80cf2006 OM_E_UH_INVALIDMETADATA A handler operation could not be completed because the update contains metadata that is not valid.
0x80cf2007 OM_E_UH_INSTALLERHUNG An operation could not be completed because the installer exceeded the time limit. Check whether an update that requires user interaction was approved for deployment. In this case, you must revise the update installation parameters so that it can install silently.
0x80cf2008 OM_E_UH_OPERATIONCANCELLED An operation that was being performed by the update handler was canceled.
0x80cf2009 OM_E_UH_BADHANDLERXML An operation could not be completed because the handler-specific metadata is not valid.
0x80cf200B OM_E_UH_INSTALLERFAILURE The installer failed to install (uninstall) one or more updates.
0x80cf200D OM_E_UH_NEEDANOTHERDOWNLOAD The update handler did not install the update because it must be downloaded again.
0x80cf200E OM_E_UH_NOTIFYFAILURE The update handler failed to send notification of the status of the install (uninstall) operation.
0x80cf2014 OM_E_UH_POSTREBOOTSTILLPENDING The post-reboot operation for the update is still in progress.
0x80cf2015 OM_E_UH_POSTREBOOTRESULTUNKNOWN The result of the post-reboot operation for the update could not be determined.
0x80cf2016 OM_E_UH_POSTREBOOTUNEXPECTEDSTATE The state of the update after its post-reboot operation was completed is unexpected.
0x80cf2017 OM_E_UH_NEW_SERVICING_STACK_REQUIRED The operation system servicing stack must be updated before this update is downloaded or installed.
0x80cf2018 OM_E_UH_CALLED_BACK_FAILURE A callback installer called back with an error.
0x80cf2019 OM_E_UH_CUSTOMINSTALLER_INVALID_SIGNATURE The custom installer signature did not match the signature that the update requires.
0x80cf201A OM_E_UH_UNSUPPORTED_INSTALLCONTEXT The installer does not support the installation configuration.
0x80cf201B OM_E_UH_INVALID_TARGETSESSION The targeted session for the installation is not valid.
0x80cf2FFF OM_E_UH_UNEXPECTED An update handler error is not covered by another OM_E_UH_* code.
0x80cf3FFD OM_E_NON_UI_MODE Cannot show UI when in non-UI mode. Windows Update client UI modules might not be installed.
0x80cf3FFE OM_E_WUCLTUI_UNSUPPORTED_VERSION This version of WU client UI exported functions is not supported.
0x80cf3FFF OM_E_AUCLIENT_UNEXPECTED A user interface error occurred that is not covered by another OM_E_AUCLIENT_* error code.
0x80cf4007 OM_E_PT_SOAPCLIENT_SOAPFAULT Same as SOAPCLIENT_SOAPFAULT. SOAP client failed because a SOAP fault of OM_E_PT_SOAP_* error code type occurred.
0x80cf4008 OM_E_PT_SOAPCLIENT_PARSEFAULT Same as SOAPCLIENT_PARSEFAULT_ERROR. SOAP client failed to parse a SOAP fault error.
0x80cf400A OM_E_PT_SOAPCLIENT_PARSE Same as SOAPCLIENT_PARSE_ERROR. SOAP client failed to parse the response from the server.
0x80cf400B OM_E_PT_SOAP_VERSION Same as SOAP_E_VERSION_MISMATCH. SOAP client found an unrecognizable namespace for the SOAP envelope.
0x80cf400C OM_E_PT_SOAP_MUST_UNDERSTAND Same as SOAP_E_MUST_UNDERSTAND. SOAP client could not interpret a header.
0x80cf400D OM_E_PT_SOAP_CLIENT Same as SOAP_E_CLIENT. SOAP client found the message was malformed. Correct before resending.
0x80cf400E OM_E_PT_SOAP_SERVER Same as SOAP_E_SERVER. The SOAP message could not be processed because of a server error. Resend later.
0x80cf4010 OM_E_PT_EXCEEDED_MAX_SERVER_TRIPS The number of round trips to the server exceeded the maximum limit.
0x80cf4012 OM_E_PT_DOUBLE_INITIALIZATION The initialization failed because the object was already initialized.
0x80cf4013 OM_E_PT_INVALID_COMPUTER_NAME The computer name could not be determined.
0x80cf4015 OM_E_PT_REFRESH_CACHE_REQUIRED The reply from the server indicates that the server was changed or the cookie was invalid. Refresh the internal cache and retry.
0x80cf4016 OM_E_PT_HTTP_STATUS_BAD_REQUEST Same as HTTP status 400. The server could not process the request because the syntax is not valid.
0x80cf4017 OM_E_PT_HTTP_STATUS_DENIED Same as HTTP status 401. The requested resource requires user authentication.
0x80cf4018 OM_E_PT_HTTP_STATUS_FORBIDDEN Same as HTTP status 403. The server understood the request, but declined to fulfill it.
0x80cf4019 OM_E_PT_HTTP_STATUS_NOT_FOUND Same as HTTP status 404. The server cannot find the requested URI (Uniform Resource Identifier).
0x80cf401A OM_E_PT_HTTP_STATUS_BAD_METHOD Same as HTTP status 405. The HTTP method is not allowed.
0x80cf401B OM_E_PT_HTTP_STATUS_PROXY_AUTH_REQ Same as HTTP status 407. Proxy authentication is required.
0x80cf401C OM_E_PT_HTTP_STATUS_REQUEST_TIMEOUT Same as HTTP status 408. The server timed out waiting for the request.
0x80cf401D OM_E_PT_HTTP_STATUS_CONFLICT Same as HTTP status 409. The request was not completed because of a conflict with the current state of the resource.
0x80cf401E OM_E_PT_HTTP_STATUS_GONE Same as HTTP status 410. The requested resource is no longer available at the server.
0x80cf401F OM_E_PT_HTTP_STATUS_SERVER_ERROR Same as HTTP status 500. An error internal to the server prevented the request from being fulfilled.
0x80cf4020 OM_E_PT_HTTP_STATUS_NOT_SUPPORTED Same as HTTP status 500. The server does not support the functionality that is required to fulfill the request.
0x80cf4021 OM_E_PT_HTTP_STATUS_BAD_GATEWAY Same as HTTP status 502. The server, while acting as a gateway or proxy, received an invalid response from the upstream server that it accessed while trying to fulfill the request.
0x80cf4022 OM_E_PT_HTTP_STATUS_SERVICE_UNAVAIL Same as HTTP status 503. The service is temporarily overloaded.
0x80cf4023 OM_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT Same as HTTP status 503. The request was timed out waiting for a gateway.
0x80cf4024 OM_E_PT_HTTP_STATUS_VERSION_NOT_SUP Same as HTTP status 505. The server does not support the HTTP protocol version that is used for the request.
0x80cf4025 OM_E_PT_FILE_LOCATIONS_CHANGED The operation failed because of a changed file location. Refresh the internal state and resend.
0x80cf4027 OM_E_PT_NO_AUTH_PLUGINS_REQUESTED The server returned an empty authentication information list.
0x80cf4028 OM_E_PT_NO_AUTH_COOKIES_CREATED The agent could not create any valid authentication cookies.
0x80cf4029 OM_E_PT_INVALID_CONFIG_PROP A configuration property value was wrong.
0x80cf402A OM_E_PT_CONFIG_PROP_MISSING A configuration property value was missing.
0x80cf402B OM_E_PT_HTTP_STATUS_NOT_MAPPED The HTTP request could not be completed, and the reason did not correspond to any of the OM_E_PT_HTTP_* error codes.
0x80cf402C OM_E_PT_WINHTTP_NAME_NOT_RESOLVED Same as ERROR_WINHTTP_NAME_NOT_RESOLVED. The proxy server or destination server name cannot be resolved.
0x80cf402F OM_E_PT_ECP_SUCCEEDED_WITH_ERRORS The external .cab file processing was completed with some errors.
0x80cf4030 OM_E_PT_ECP_INIT_FAILED The external .cab processor initialization was not completed.
0x80cf4031 OM_E_PT_ECP_INVALID_FILE_FORMAT The format of a metadata file is not valid.
0x80cf4032 OM_E_PT_ECP_INVALID_METADATA The external cab processor found metadata that is not valid.
0x80cf4033 OM_E_PT_ECP_FAILURE_TO_EXTRACT_DIGEST The file digest could not be extracted from an external .cab file.
0x80cf4034 OM_E_PT_ECP_FAILURE_TO_DECOMPRESS_CAB_FILE An external .cab file could not be decompressed.
0x80cf4035 OM_E_PT_ECP_FILE_LOCATION_ERROR The external cab processor could not get the file locations.
0x80cf4FFF OM_E_PT_UNEXPECTED A communication error occurred that is not covered by another OM_E_PT_* error code.
0x80cf6001 OM_E_DM_URLNOTAVAILABLE A download manager operation could not be completed because the requested file does not have a URL.
0x80cf6002 OM_E_DM_INCORRECTFILEHASH A download manager operation could not be completed because the file digest was not recognized.
0x80cf6003 OM_E_DM_UNKNOWNALGORITHM A download manager operation could not be completed because the file metadata requested an unrecognized hash algorithm.
0x80cf6005 OM_E_DM_NONETWORK A download manager operation could not be completed because the network connection was not available.
0x80cf6007 OM_E_DM_NOTDOWNLOADED The update has not been downloaded.
0x80cf6008 OM_E_DM_FAILTOCONNECTTOBITS A download manager operation failed because the download manager could not connect the Background Intelligent Transfer Service (BITS).
0x80cf6009 OM_E_DM_BITSTRANSFERERROR A download manager operation failed because there was an unspecified Background Intelligent Transfer Service (BITS) transfer error.
0x80cf600a OM_E_DM_DOWNLOADLOCATIONCHANGED A download must be restarted because the download source location has changed.
0x80cf600B OM_E_DM_CONTENTCHANGED A download must be restarted because the update content changed in a new revision.
0x80cf6FFF OM_E_DM_UNEXPECTED A download manager error occurred that is not covered by another OM_E_DM_* error code.
0x80cf7003 OM_E_INVALID_EVENT_PAYLOAD An event payload was specified that is not valid.
0x80cf7004 OM_E_INVALID_EVENT_PAYLOADSIZE The size of the event payload submitted is not valid.
0x80cf7005 OM_E_SERVICE_NOT_REGISTERED The service is not registered.
0x80cf8000 OM_E_DS_SHUTDOWN An operation failed because the agent is shutting down.
0x80cf8001 OM_E_DS_INUSE An operation failed because the data store was in use.
0x80cf8002 OM_E_DS_INVALID The current and expected states of the data store do not match.
0x80cf8003 OM_E_DS_TABLEMISSING The data store is missing a table.
0x80cf8004 OM_E_DS_TABLEINCORRECT The data store contains a table that has unexpected columns.
0x80cf8005 OM_E_DS_INVALIDTABLENAME A table could not be opened because the table is not in the data store.
0x80cf8006 OM_E_DS_BADVERSION The current and expected versions of the data store do not match.
0x80cf8007 OM_E_DS_NODATA The information that is requested is not in the data store.
0x80cf8008 OM_E_DS_MISSINGDATA The data store is missing required information or has a null in a table column that requires a non-null value.
0x80cf8009 OM_E_DS_MISSINGREF The data store is missing required information or has a reference to missing license terms, file, localized property, or linked row.
0x80cf800A OM_E_DS_UNKNOWNHANDLER The update was not processed because its update handler was not recognized.
0x80cf800B OM_E_DS_CANTDELETE The update was not deleted because it is still referenced by one or more services.
0x80cf800C OM_E_DS_LOCKTIMEOUTEXPIRED The data store section could not be locked within the allotted time.
0x80cf800E OM_E_DS_ROWEXISTS The row was not added because an existing row has the same primary key.
0x80cf800F OM_E_DS_STOREFILELOCKED The data store could not be initialized because it was locked by another process.
0x80cf8010 OM_E_DS_CANNOTREGISTER The data store is not allowed to be registered with COM in the current process.
0x80cf8011 OM_E_DS_UNABLETOSTART An operation could not create a data store object in another process.
0x80cf8013 OM_E_DS_DUPLICATEUPDATEID The server sent the same update to the client with two different revision IDs.
0x80cf8014 OM_E_DS_UNKNOWNSERVICE An operation could not be completed because the service is not in the data store.
0x80cf8015 OM_E_DS_SERVICEEXPIRED An operation could not be completed because the registration of the service has expired.
0x80cf8016 OM_E_DS_DECLINENOTALLOWED A request to hide an update was declined because it is a mandatory update or because it was deployed with a deadline.
0x80cf8017 OM_E_DS_TABLESESSIONMISMATCH A table was not closed because it is not associated with the session.
0x80cf8018 OM_E_DS_SESSIONLOCKMISMATCH A table was not closed because it is not associated with the session.
0x80cf8019 OM_E_DS_NEEDWINDOWSSERVICE The request to remove or unregister the service was declined because it is a built-in service or because Automatic Updates cannot fall back to another service.
0x80cf801A OM_E_DS_INVALIDOPERATION The request was declined because the operation is not allowed.
0x80cf801B OM_E_DS_SCHEMAMISMATCH The schema of the current data store and the schema of a table in a backup XML document do not match.
0x80cf801C OM_E_DS_RESETREQUIRED The data store requires a session reset. Release the session and retry with a new session.
0x80cf801D OM_E_DS_IMPERSONATED A data store operation could not be completed because it was requested with an impersonated identity.
0x80cf8FFF OM_E_DS_UNEXPECTED A data store error occurred that is not covered by another OM_E_DS_* code.
0x80cfA000 OM_E_AU_NOSERVICE Automatic Updates could not service incoming requests.
0x80cfA004 OM_E_AU_PAUSED Automatic Updates could not process incoming requests because it was paused.
0x80cfA005 OM_E_AU_NO_REGISTERED_SERVICE No unmanaged service is registered with Automatic Updates.
0x80cfA006 OM_E_AU_DETECT_SVCID_MISMATCH The default service registered with Automatic Updates changed during the search.
0x80cfA007 OM_E_AU_ALREADY_PROMPTING_FOR_REBOOT Automatic Updates is already prompting the user to restart.
0x80cfAFFF OM_E_AU_UNEXPECTED An Automatic Updates error occurred that is not covered by another OM_E_AU * code.
0x80cfE001 OM_E_EE_UNKNOWN_EXPRESSION An expression evaluator operation could not be completed because an expression was not recognized.
0x80cfE002 OM_E_EE_INVALID_EXPRESSION An expression evaluator operation could not be completed because an expression was not valid.
0x80cfE003 OM_E_EE_MISSING_METADATA An expression evaluator operation could not be completed because an expression contains an incorrect number of metadata nodes.
0x80cfE004 OM_E_EE_INVALID_VERSION An expression evaluator operation could not be completed because the version of the serialized expression data is not valid.
0x80cfE005 OM_E_EE_NOT_INITIALIZED The expression evaluator could not be initialized.
0x80cfE006 OM_E_EE_INVALID_ATTRIBUTEDATA An expression evaluator operation could not be completed because an attribute is not valid.
0x80cfE007 OM_E_EE_CLUSTER_ERROR An expression evaluator operation could not be completed because the cluster state of the computer could not be determined.
0x80cfEFFF OM_E_EE_UNEXPECTED An expression evaluator error occurred that is not covered by another OM_E_EE_* error code.
0x80cfF001 OM_E_REPORTER_EVENTCACHECORRUPT The event cache file was defective.
0x80cfF002 OM_E_REPORTER_EVENTNAMESPACEPARSEFAILED The XML in the event namespace descriptor could not be parsed.
0x80cfF003 OM_E_INVALID_EVENT The XML in the event namespace descriptor is not valid.
0x80cfF004 OM_E_SERVER_BUSY The server rejected an event because the server was too busy.
0x80cfFFFF OM_E_REPORTER_UNEXPECTED A reporter error occurred that is not covered by another error code.
0x80af0005 OMC_E_INSTALL_NOT_ALLOWED_REBOOT_REQUIRED Installation failed because there is a pending mandatory reboot.
0x80af0006 OMC_E_DOWNLOAD_CANCELLED The download was canceled.

Windows 7-based computers with lots of superseded updates stop reporting to the Microsoft Intune console

Issue: You may encounter a situation where Microsoft Intune clients experience one or more of the following symptoms:

  • They suddenly stop reporting to the Microsoft admin console.
  • They experience high CPU utilization.
  • Applications install slowly when they’re installed through the Intune portal.
  • The Microsoft Intune Center triggers the following error: An error occurred while updating your computer. Error found: Code 0x800705b4.
  • The status field under Intune Admin Console > Groups > All Devices displays: One or more agents that are installed on this computer have errors. The information for this computer may not be accurate or up-to-date.

This problem may occur if superseded updates (updates that have been replaced by another update) have not been declined for an extended period. During certain processes, such as installing an application, Windows checks all superseded updates in sequence so that the updates and their successors can be correctly mapped. If the list of superseded updates grows too large, this checking task may cause high CPU utilization because of the processing load and time required. This issue primarily affect clients that are running Windows 7 because of the large number of superseded updates that are available for Windows 7. Windows 8 and later operating systems do not have as many available superseded updates and therefore are not as susceptible to this issue.

Resolution:

  1. Sign in to the Azure portal, and open Microsoft Intune.
  2. Select Software Updates.
  3. Decline all superseded updates that may apply to Windows 7 or to applications (for example, Microsoft Office) that were installed on the affected clients.
  4. Restart the affected clients.

Additionally, if you're running Windows 7, make sure that you have the following update installed:3050265 Windows Update Client for Windows 7: June 2015.

Next steps

If this information doesn't help, you can also get support for Microsoft Intune.