Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Microsoft Dynamics 365 Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

Job role: Functional Consultant

Required exams: MB-200 MB-230

Important: See details

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Certification details

Take two exams

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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Skills measured

  • NOTE: The bullets that appear below each of the skills measured in the document below are intended to illustrate how we are assessing that skill. This list is not definitive or exhaustive.
  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Perform configuration
  • Manage cases and the knowledge base
  • Manage queues, entitlements, and SLAs
  • Configure voice of the customer

Download certification skills outline

Two ways to prepare

Certification exams

  • MB-200: Microsoft Power Platform + Dynamics 365 Core

    Languages: en ja

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: perform discovery, planning, and analysis; manage user experience design; manage entities and data; implement security; implement integration; and perform solutions deployment and testing.

    Price based on the country in which the exam is proctored.

    for Microsoft Power Platform + Dynamics 365 Core

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

  • MB-230: Microsoft Dynamics 365 Customer Service

    Languages: en

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: perform configuration; manage cases and the knowledge base; manage queues, entitlements, and SLAs; and configure voice of the customer.

    Price based on the country in which the exam is proctored.

    for Microsoft Dynamics 365 Customer Service

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.