Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you’re a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage resources which complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

If you need more experience before you try to earn this certification, here are some suggestions:

  • Work as a Dynamics 365 functional consultant on a few projects.
  • Work on a Dynamics 365 Field Service implementation.
  • Join the community at community.dynamics.com.
  • Take available learning paths on Microsoft Learn.
  • Complete more hands-on practice.
  • Sign up for an instructor-led training course

Job role: Functional Consultant

Required exams: PL-200 MB-240

Important: See details

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Certification details

Take two exams

Earn the certification

ASSOCIATE CERTIFICATION

Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

Skills measured

  • Configure field service applications
  • Manage work orders
  • Schedule and dispatch work orders
  • Manage field service mobility
  • Manage inventory and purchasing
  • Implement Connected Field Service
  • Configure Microsoft Dataverse
  • Create apps by using Power Apps
  • Create and manage Power Automate
  • Implement Power Virtual Agents chatbots
  • Integrate Power Apps with other apps and services

Download certification skills outline

Two ways to prepare

Learning paths to gain the skills needed to become certified

Certification exams

  • PL-200: Microsoft Power Platform Functional Consultant

    Languages: en ja

    Retirement date:

    This exam measures your ability to complete the following tasks: configure Microsoft Dataverse; create apps by using Power Apps; create and manage Power Automate; implement Power Virtual Agents chatbots; and integrate Power Apps with other apps and services.

    Price based on the country in which the exam is proctored.

    for Microsoft Power Platform Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

  • MB-240: Microsoft Dynamics 365 Field Service

    Languages: en ja

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.

    Price based on the country in which the exam is proctored.

    for Microsoft Dynamics 365 Field Service

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

Certification poster

Check out an overview including fundamentals, role-based and specialty certifications for Dynamics 365 and Power Platform.

Journey to certification

Explore steps to get certified and the resources available to help you prepare.

Training and certification guide

Explore all certifications in a concise training and certifications guide.

Certification learning path

Recommended training resources to help you prepare for required exams and earn your certification.

Exam Replay

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Certification dashboard

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Support for certifications

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Imagine Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.

Are you currently certified?

Tech intensity, the speed at which technology continues to evolve, creates skill intensity. Keep your certification active to validate your skills are current with the latest technology updates. Within six months of your certification expiring, you’ll have the opportunity to extend your certification by a year for free.